Thao (Tracy) Thi Thanh Tran
Brisbane,QLD
Summary
Motivated and enthusiastic individual with a keen interest in pursuing a career in logistics. Possessing a bachelor of Business/ Event Management from Griffith University and other Export-Import Practice certificate, I am equipped with foundational knowledge in business operations, business management, and logistics principles. While I may lack direct industry experience, I am eager to embark on a traineeship program to gain hands-on skills and practical knowledge in the field.
Overview
11
11
years of professional experience
1
1
Language
Work History
Catering Assistant
• Southern Cross Care QLD
02.2024 - Current
- Developed customized menus for clients based on dietary needs and preferences, resulting in positive feedback.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Delivered catered food and supplies to facility for on-time set-up.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Cafe Attendant
• Southern Cross Care QLD
06.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Collaborated with team members to optimize workflow and ensure smooth daily operations.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain positive relationships.
- Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
- Actively contributed to a positive work environment by fostering collaboration among team members.
- Notified management of product and supply shortages to reduce disruption in availability.
- Managed multiple tasks in high-volume environment.
Shop Owner
• Mai’s House Coffee & Tea
11.2020 - 06.2022
Ticket Seller
• Long Phuong Cambodia - International Transportat
12.2012 - 02.2020
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Collaborated with team members to manage customer flow during peak times effectively.
- Assisted in resolving customer issues or concerns promptly and professionally.
- Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
Barista
• 63 Café Redbank Plains
03.2019 - 11.2019
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
Foreign Trade University
Ho Chi Minh City, VietnamCertificate - Export-Import Practice And International Business
Foreign Trade University
Ho Chi Minh City, Vietnam11.2020
BBA - Event Management
Griffith University
Brisbane, QLD07.2019
No Degree - Business Administration And Management
Vietnam National University-HCM
Ho Chi Minh City, Vietnam04.2014
Skills
- Event Planning
- Team Management
- Customer Service
- Teamwork and Collaboration
- Goal Setting
- Active Listening
- Reliability
- Problem-solving abilities
- Team Collaboration
- Task Prioritization
Languages
Vietnamese
Native or Bilingual
Timeline
Catering Assistant
• Southern Cross Care QLD
02.2024 - Current
Cafe Attendant
• Southern Cross Care QLD
06.2023 - Current
Shop Owner
• Mai’s House Coffee & Tea
11.2020 - 06.2022
Barista
• 63 Café Redbank Plains
03.2019 - 11.2019
Ticket Seller
• Long Phuong Cambodia - International Transportat
12.2012 - 02.2020
Foreign Trade University
Certificate - Export-Import Practice And International Business
Foreign Trade University
BBA - Event Management
Griffith University
No Degree - Business Administration And Management
Vietnam National University-HCM
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