Rhys Lewis
Port Melbourne,Victoria
Summary
Strong customer service focus with an emphasis on utilising communication to resolve problems that may arise. Highly detailed oriented rostering and time management to ensure my, and other coworkers tasks are completed promptly.
Skilled in coordinating appointments, organising mail and collecting messages to facilitate team communication. Well-organized professional equipped with varied experiences in administrative roles.
Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Rescue Services Manager
South Melbourne Lifesaving Club
10.2022 - Current
- Managed over 150 volunteer and paid lifesavers across a 6 month season of patrolling, for 2 + seasons.
- Managed rostering, as well as last minute covers and shift swaps.
- Developed skills in organising internal and external meetings and managing paperwork.
- Gained qualifications in Crisis Management.
- Liaising with other emergency service agencies to ensure positive outcomes to critical incidents.
- Personally responsible for ensuring team welfare in post critical incident environments.
- Assisted in delivering Advanced rescue, Advanced resuscitation, and firsthand training to new and upskilling personal.
- Managed a team of 8 senior lifesavers who individually run hands on, day to day, operations of the lifesaving club whilst I am absent.
Gold Medallion Lifeguard Team Leader
Lifesaving Victoria
12.2021 - Current
- Managed teams of 8+ lifeguards on to ensure safety of over 15,000 people on some of Victoria's most dangerous beaches.
- Advanced and practical knowledge of Resuscitation and First aid as well as hands on practise of crisis management / emergency treatment.
- Developed high level of communication skills to effectively discuss treatment options and plans with patients and other emergency services.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Lifeguard Team Leader
Urbnsurf Melbourne
10.2022 - Current
- Managed Critical Incidents and a organised a close team to ensure positive patient outcomes.
- Received firsthand accident and emergency treatment training from Paramedics and Doctors.
- Was regularly able to personally treat patients prior to handoff to emergency services.
Bartender
The Limerick Arms
01.2023 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Bachelor of Science - Human Anatomy And Physiology
The University of Melbourne
Melbourne 10.2025
Skills
- Time Management
- Task Delegation
- Operations Management
- Service Delivery
- Customer Service Management
- Data Management
- Staff Management
Certification
- Certificate II in Public Safety (PUA21012)
- Gold Medallion (Advanced Lifesaving)
- Provide advanced resuscitation and oxygen therapy (HLTAID015)
- Provide first aid (HLTAID011)
- Pain Management Certificate
- Work effectively in a public safety organisation (PUATEA004D)
- Communicate in the workplace (PUACOM001C)
Timeline
Bartender
The Limerick Arms
01.2023 - 01.2024
Rescue Services Manager
South Melbourne Lifesaving Club
10.2022 - Current
Lifeguard Team Leader
Urbnsurf Melbourne
10.2022 - Current
Gold Medallion Lifeguard Team Leader
Lifesaving Victoria
12.2021 - Current
Bachelor of Science - Human Anatomy And Physiology
The University of Melbourne
- Certificate II in Public Safety (PUA21012)
- Gold Medallion (Advanced Lifesaving)
- Provide advanced resuscitation and oxygen therapy (HLTAID015)
- Provide first aid (HLTAID011)
- Pain Management Certificate
- Work effectively in a public safety organisation (PUATEA004D)
- Communicate in the workplace (PUACOM001C)
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