Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thelma Gruco

Melton,VIC

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

21
21
years of professional experience

Work History

Stay Home Mum

Home
01.2006 - 11.2024


  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Provided individualized instruction and support to meet personal needs of each child.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.

Retail Assistant

SM Cubao Department Store
12.2004 - 12.2005
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.

Retail Assistant

Isetan Recto Department Store
05.2004 - 11.2004
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Checked incoming orders and organized new stock.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Helped managers with daily checklists and last-minute requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.

Education

High School Diploma -

STA Ana High School
03-1992

Skills

  • Organization and Time Management
  • Sales target achievement
  • Upselling strategies
  • Supplier negotiation
  • Customer Retention
  • Sales goals achievement
  • Reliability
  • Multitasking
  • Professionalism
  • Adaptability

Timeline

Stay Home Mum

Home
01.2006 - 11.2024

Retail Assistant

SM Cubao Department Store
12.2004 - 12.2005

Retail Assistant

Isetan Recto Department Store
05.2004 - 11.2004

High School Diploma -

STA Ana High School

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Thelma Gruco