THERESA LAHEULU
Summary
To secure a sustainable position in a reputable company where I can utilize my skills in providing client focused support and assist them in reaching their goals to make a significant contribution to your company. Providing top-notch clerical support with colleagues and all assistance required to meet staffs needs. Dependable and highly organized with coordinating document charts and medications for client. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
11
11
years of professional experience
Work History
EXAMINATION PROCESSING STAFF (VOLUNTEER)
DET-Victorian Curriculum Assessment Authority
10.2021
- Data entry
- Examining and Validating students name and exam code
- Communication skills
- Time management
- Organized tools
- Lifting bundles of materials
- Office is regularly cleaned and maintained neat
- Report to the manager of any mistakes or errors.
AGED CARE AND DISABILITY SUPPORT WORKER
Annecto
04.2024 - 05.2024
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Worked with clients that required high care support, tracheostomy, PEG, stroke and stoma care.
- Reposition immobilised client's in bed.
- Attend duress and SS calls.
- Changed and disinfected catheter bag.
- Supported client to administer medication through PEG tube.
- Ensure to wear appropriate PPE for each individual client.
- Complete online and onsite trainings.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviour's, and incidents.
- Delivered exceptional personal care services, including bed bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Kept accurate records for client files and handled related paperwork.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Adhered to company requirements for patient interactions and care standards.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Preserved and prepared reports and treatment records.
DISABILITY SUPPORT WORKER
Jigsaw Blue
07.2022 - 01.2024
- Improved client independence by developing personalized support plans tailored to individual needs and goals
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance
- Assisted clients in reaching their personal goals through targeted skill-building activities and therapeutic interventions
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes
- Provided emotional support to clients during challenging times, fostering resilience and coping skills
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved
- Kept detailed daily logs with care actions, patient behaviours, and incidents
- Transported patients via wheelchair to and from rehabilitation and daily activities
- Preserved and prepared reports and treatment records
- Administered medications for clients
- Entertained, conversed, and read aloud to keep patients mentally alert
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Prepared home cooked meals according to client's meal plan.
WAREHOUSE PICK/PACK
Ital
05.2022 - 04.2022
- Inspect all incoming materials and biscuits or cakes
- Store biscuits and cakes in trays carefully in an orderly fast-paced manner
- Clean and maintain supplies, tools, equipment in the warehouse with safety regulations
- Perform other warehouse duties as assigned.
DELI ASSISTANT
Fresh Plus
10.2013 - 03.2014
- Customer Service
- Food handling
- Communication skills
- Cash Management, accurate handling of money systems
- Taking orders
- Wiped counters and sanitized equipment to maintain clean food prep and safety
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Assisted with closing and opening procedures
- Effective and efficient customer service skills.
Education
CERT IV DISABILITY, Facilitate The Interests And Rights of Clients Meet Personal Support Needs, Communicate Using Augmentative And Alternative Communication Strategies, Facilitate The Empowerment of People With Disability, Facilitate Community Participation And Social Inclusion, Facilitate Ongoing Skills Development Using A Person-centered Approach, Work With Diverse People, Manage Legal And Ethical Compliance, Recognise Healthy Body Systems, Follow Safe Work Practices For Direct Client Care. -
GENU TRAINING
Ballarat, VIC01.2023
CERT IV MENTAL HEALTH, Work With Diverse People, Promote Aboriginal And/or Torres Strait Islander Cultural Safety, Work With People With Mental Health Issues, Participate in Workplace Health And Safety. -
GENU TRAINING
Ballarat, VIC01.2023
CERT III BUSINESS ADMINISTRATION, Apply Knowledge of WHS Legislation in The Workplace, Design And Produce Spreadsheets, Process Customer Complaints, Deliver And Monitor A Service To Customers, Use Business Technology, Maintain Business Resources, Organise Workplace Information, Work Effectively With Diversity, Contribute To Team Effectiveness, Purchase Goods And Services, Organise Personal Work Priorities And Development, Design And Produce Business Documents. -
ALFFIE EDUCATION
South Melbourne, VIC05.2021
HIGH SCHOOL DIPLOMA, EnglishMathematics, Science, Art, Physical Education, Music., Home Economics. -
HUME CENTRAL SECONDARY COLLEGE
Broadmeadows, VIC01.2010
Skills
- Writing and Verbal communication
- Ability to learn quickly and prioritize workload
- Reliability and Honesty
- Ability and skills to work in a team as well as autonomously
- Great attention to detail
- Multitasking skills
- Excellent client focused service
- Time oriented and organized
References
Fiona, Jigsaw Blue Manager, 0406490808
Mariska, Jigsaw Blue staff, 0431164774
Julie, Examination Processsing Manager, 0422859002
Timeline
AGED CARE AND DISABILITY SUPPORT WORKER
Annecto
04.2024 - 05.2024
DISABILITY SUPPORT WORKER
Jigsaw Blue
07.2022 - 01.2024
WAREHOUSE PICK/PACK
Ital
05.2022 - 04.2022
EXAMINATION PROCESSING STAFF (VOLUNTEER)
DET-Victorian Curriculum Assessment Authority
10.2021
DELI ASSISTANT
Fresh Plus
10.2013 - 03.2014
CERT IV DISABILITY, Facilitate The Interests And Rights of Clients Meet Personal Support Needs, Communicate Using Augmentative And Alternative Communication Strategies, Facilitate The Empowerment of People With Disability, Facilitate Community Participation And Social Inclusion, Facilitate Ongoing Skills Development Using A Person-centered Approach, Work With Diverse People, Manage Legal And Ethical Compliance, Recognise Healthy Body Systems, Follow Safe Work Practices For Direct Client Care. -
GENU TRAINING
CERT IV MENTAL HEALTH, Work With Diverse People, Promote Aboriginal And/or Torres Strait Islander Cultural Safety, Work With People With Mental Health Issues, Participate in Workplace Health And Safety. -
GENU TRAINING
CERT III BUSINESS ADMINISTRATION, Apply Knowledge of WHS Legislation in The Workplace, Design And Produce Spreadsheets, Process Customer Complaints, Deliver And Monitor A Service To Customers, Use Business Technology, Maintain Business Resources, Organise Workplace Information, Work Effectively With Diversity, Contribute To Team Effectiveness, Purchase Goods And Services, Organise Personal Work Priorities And Development, Design And Produce Business Documents. -
ALFFIE EDUCATION
HIGH SCHOOL DIPLOMA, EnglishMathematics, Science, Art, Physical Education, Music., Home Economics. -
HUME CENTRAL SECONDARY COLLEGE
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