Thi Cam Nhung Truong

• Educated clients on nail care best practices, resulting in healthier nails and fewer complaints.
• Maintained a clean and sanitary work environment, ensuring the health and safety of clients.
• Improved appointment scheduling efficiency by implementing an online booking system.
• Provided excellent customer service, addressing concerns promptly and professionally to maintain client trust.
• Utilized time management skills to effectively balance multiple appointments while maintaining high-quality results.

VJS Viet Nam started since 2016. VJS owns several stores across Viet Nam. VJS´s store mainly sells photography equipment (cameras, flycams) and accessories (gimbal, microphone...).

• Introducing, advising and upselling products/services to customers.
• Searching and maintaining customer relationships.
• Developing a network of potential customers and partners (directly or indirectly).
• Receiving and handling customer complaints on quality of products and sale services. Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
• Successfully develop new data storage warehouse to store customer information for better future services that has been implemented until present.
• Contributed to the development of updated training materials for new employees, ensuring consistent service delivery across the team.
• Maintained customer records by updating account information.