THI KIM NGAN NGUYEN

Customer Service Representative

• Assisted customers with product selection, recommendations, and locating merchandise.
• Explained product features, usage, and care to drive sales.
• Processed purchases, special orders, and returns using POS systems.
• Handled customer inquiries, complaints, and issue resolution.
• Promoted current discounts, and ensured accurate promotional displays.
• Maintained store organization, restocked merchandise, and created displays.

Skills Gained: Customer service, sales, product knowledge, problem-solving, POS transactions, merchandising, communication, teamwork, and adaptability.

• Conducted and assisted in OEA classes, providing substitution support as needed.
• Managed classroom activities, engaged students, and maintained a positive learning environment.
• Handled administrative tasks, including attendance tracking, homework grading, and system updates.
• Assisted with course administration, distributed materials, and supported students in exam preparation.
• Communicated student progress to parents, addressed concerns, and provided personalized tutoring.
• Participated in professional development, and contributed to event coordination.

Skills Gained: Classroom management, time management, communication, adaptability, problem-solving, and customer service.