Thi Quynh Anh HO
Perth
Summary
Quick-thinking recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.
Overview
2
2
years of professional experience
Work History
Wait Staff Member
China Tang
02.2022 - 10.2022
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt and friendly service
- Inspect storage areas for organisation, use of FIFO
- Taking orders, explain the menu for customers, increase sales by upselling menu items and suggesting daily specials to guests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
Kitchen Manager - Restaurant Manager Internship
South Metropolitan TAFE, Bentley Campus
06.2022 - 12.2022
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Duty Manager
Miss Potz
02.2023 - Current
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections.
- Responsible for setting up floor base
- Communicated with with restaurant owner and head chef to any of theirs concentration.
Education
Certificate III, Certificate IV And Diploma - Commercial Cookery & Hospitality
South Metropolitan TAFE
Bentley, WA12.2022
Year 11 -
Canning College
Bentley, WA12.2020
Level 5 -
PICE International College of English
Murray St, Perth12.2019
Skills
- Employee Development
- Delegating Work
- Resource Allocation
- Customer Service
- Time Management
- Work Planning and Organization
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Duty Manager
Miss Potz
02.2023 - Current
Kitchen Manager - Restaurant Manager Internship
South Metropolitan TAFE, Bentley Campus
06.2022 - 12.2022
Wait Staff Member
China Tang
02.2022 - 10.2022
Certificate III, Certificate IV And Diploma - Commercial Cookery & Hospitality
South Metropolitan TAFE
Year 11 -
Canning College
Level 5 -
PICE International College of English
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