Thi Thu Ha Nguyen
Receptionist
Sydney,NSW
Summary
A dedicated professional with a Bachelor of Art in English language from the Academy of Journalism and Communication, I am committed to excelling in the hospitality industry. Currently pursuing a Master's in TESOL, I am passionate about enhancing communication and service delivery. My academic foundation, coupled with practical experience, equips me to contribute valuable insights into creating exceptional guest experiences. Known for my strong communication skills and collaborative approach, I am poised to make a positive impact in a dynamic team setting.
Overview
6
6
years of professional experience
Work History
Receptionist
Pearl Nails
10.2023 - Current
- Increased customer satisfaction through timely resolution of inquiries and the provision of precise information.
- Optimized front desk operations to enhance efficiency, managing phone calls, emails, and in-person clients with effectiveness.
- Ensured a well-maintained reception area with up-to-date materials, fostering a welcoming atmosphere for visitors.
- Enhanced the appointment scheduling system, resulting in decreased wait times and heightened client satisfaction.
- Managed the scheduling, coordination, and confirmation of appointments and meetings.
Private Tutor
Self Employed Services
09.2019 - 10.2023
- Equipped students for standardized English exams like IELTS by emphasizing test-taking strategies, effective time management, and targeted practice drills.
- Enhanced students' written and spoken English proficiency through tailored learning initiatives.
- Collaborated closely with students to address specific challenges in class, meticulously reviewing materials and assignments to provide focused assistance.
English Teacher
Envis School
08.2023 - 10.2023
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Checked and evaluated students' work, providing constructive feedback to improve student's academic goals
Newspaper Reporter Intern
Sohuutritue.net.vn
02.2023 - 05.2023
- Crafted brief yet informative headlines that grabbed readers' attention while faithfully representing the content of the articles.
- Adapted English newspaper content strategy in response to emerging trends and audience preferences, translated into Vietnamese, ensuring continued relevance in the market.
Waitress Trainee
Texgrill Restaurant
06.2018 - 05.2019
- Elevated customer satisfaction by delivering attentive and amiable service during peak business hours.
- Collaborated closely with supervisors to identify areas for personal and professional growth, actively participating in additional workshops and courses to further refine skills.
- Provided detailed explanations of menu items and recommended suitable options based on customer preferences.
- Effectively addressed both guest and employee complaints to ensure overall customer satisfaction and maintain workforce efficiency.
Education
Bachelor of Arts - English Language And Literature
Academy of Journalism And Communication
Vietnam08.2023
Skills
- Customer Service
- Time Management
- Communication
- Schedule Management
- Active Listening
- Team-player
Languages
Vietnamese
Native or Bilingual
Japanese
Limited Working
English
Full Professional
Timeline
Receptionist
Pearl Nails
10.2023 - Current
English Teacher
Envis School
08.2023 - 10.2023
Newspaper Reporter Intern
Sohuutritue.net.vn
02.2023 - 05.2023
Private Tutor
Self Employed Services
09.2019 - 10.2023
Waitress Trainee
Texgrill Restaurant
06.2018 - 05.2019
Bachelor of Arts - English Language And Literature
Academy of Journalism And Communication
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