Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Thomas (Tom) Williams

Richmond ,VIC

Summary

Outgoing Bar Attendant with 4 years of customer service experience and efficiently delivers exceptional service. Thrives in fast-paced, high-pressure environments. Consistently develops excellent relationships with guests to promote brand and drive repeat business.

Overview

2
2
years of professional experience
1
1
Certification

Work History

MCC Bar Attendant

Delaware North
Melbourne, VIC
07.2023 - Current
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Built excellent relationships with guests to achieve repeat business.
  • Ensured that all alcoholic beverages were served responsibly within state regulations.
  • Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
  • Delivered high-quality beverages in fast-paced, customer-centered setting.

Teacher of Swimming and Water Safety

Geelong Aquatic Centre
Geelong , VIC
06.2022 - 02.2024
  • Provided swimming instruction to individuals and groups of all ages.
  • Taught basic survival skills such as floating, treading water, emergency exits from the pool.
  • Maintained a safe and orderly learning environment for all students.
  • Encouraged swimmers to progress through drills while providing positive feedback on their performance.
  • I taught their ‘Swimming With Disabilities’ program, teaching kids and adults with various disabilities.

Bar Attendant

Geelong Amateur Football Club
Geelong , VIC
04.2023 - 10.2023
  • Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
  • Ensured that all alcoholic beverages were served responsibly within state regulations.
  • Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
  • Managed closing duties such as restocking items at end of shift.
  • Operated cash registers and handled money transactions accurately.

Food and Beverage Server

Truffleduck
Geelong , VIC
11.2021 - 01.2023
  • Provided exceptional service to high volume of daily customers.
  • Checked back with guests to ensure satisfaction with their meals.
  • Worked at functions with a large amount of people, including weddings, parties and funerals.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Greeted guests and provided menus.

Education

Bachelor of Project Management (Honours) -

RMIT
Melbourne, VIC
10-2026

High School Diploma -

The Geelong College
Geelong, VIC
11-2021

Skills

  • Beverage Knowledge
  • Salesmanship
  • Drink Preparation
  • High-Volume Dining
  • Efficient Service
  • Safe Food Handling
  • Problem-Solving
  • Teamwork and Collaboration

Certification

  • RSA certificate completed on 14/12/2021
  • Gold Medallion March 2020 (SLS)
  • Bronze Medallion December 2019 (SLS)
  • 1st Aid Certificate (June 2022)
  • CPR certificate (June 2023)
  • Working With Children's Check (2022)

References

Deborah Gill (GAC Owner) 0418 353 254

Andrew Richardson (School Teacher)  0407 851 909

Tiffany Quinlan (HR at LBW Accountants) 0412 251 373

Timeline

MCC Bar Attendant

Delaware North
07.2023 - Current

Bar Attendant

Geelong Amateur Football Club
04.2023 - 10.2023

Teacher of Swimming and Water Safety

Geelong Aquatic Centre
06.2022 - 02.2024

Food and Beverage Server

Truffleduck
11.2021 - 01.2023

Bachelor of Project Management (Honours) -

RMIT

High School Diploma -

The Geelong College
Thomas (Tom) Williams