Thommas Wells-Elliott
PERTH,WA
Summary
Dedicated venue manager with expertise in customer service and operations. Proven ability in staff training, multitasking duties, and inventory management, driving efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Venue Manager
MR Basils Bar
Rockingham, WA
06.2025 - Current
- Supervised staff and managed day-to-day venue operations, ensuring accurate cash flow records.
- Oversaw daily operations in fast-paced bar environment, ensuring efficiency and safety compliance.
- Trained new staff on service standards and operational procedures to improve overall team performance.
- Resolved customer inquiries and service-related issues promptly, fostering positive customer relations.
- Engaged with customers, providing excellent service and tailored recommendations.
- Prepared high-quality dishes and cocktails according to established recipes for customer satisfaction.
- Maintained cleanliness and organization of bar area in adherence to sanitation policies.
- Assisted in inventory management by ordering supplies and managing stock rotation.
Sales Representative (yearly events only)
Lush Baubles
Perth, WA
04.2023 - Current
- Coordinated logistics and merchandise sales for annual events across multiple markets and conventions to enhance customer engagement.
- Provided tailored product recommendations to assist customers in selecting items that met their needs.
- Answered inquiries from prospective customers regarding products and services offered.
- Managed inventory levels, ensuring product availability aligned with customer demand.
- Collaborated on development of engaging in-store displays to attract customers.
Restaurant Waiter
Wood and Stone
Mandurah, WA
11.2024 - 09.2025
- Provided attentive service to guests, contributing to memorable dining experiences.
- Guided customers in menu selections based on preferences, boosting overall satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Processed customer orders using POS system, ensuring efficient and accurate service.
- Resolved customer inquiries and issues promptly, maintaining high service standards.
- Supported team members during peak shifts to enhance workflow efficiency.
- Prepared tables for service, adhering to restaurant standards and protocols.
- Maintained cleanliness in dining area, ensuring a welcoming environment for all guests.
Barista
Ostro Eatery
Rockingham, WA
02.2023 - 07.2024
- Prepared high-quality espresso drinks and beverages to meet customer preferences.
- Greeted customers and took orders for coffee drinks, food items, and other beverages efficiently.
- Provided exceptional customer service by promptly addressing inquiries and concerns.
- Navigated morning rush of customers, delivering composed and effective service to maintain customer satisfaction.
- Ensured cleanliness and organization of coffee shop environment, contributing to positive customer experience.
- Oversaw cash register operations, processing transactions accurately and efficiently to support smooth service.
- Managed inventory supplies by organizing and replenishing stock items., ensuring freshness and availability of products at all times.
- Collaborated with team members to facilitate smooth daily operations during peak hours.
Lead Barista
The Coffee Club
Warnbro, WA
02.2022 - 06.2023
- Managed daily operations of coffee preparation and service, enhancing workflow efficiency.
- Developed strong customer relationships, driving repeat business through personalized service.
- Resolved customer complaints professionally, demonstrating exceptional service skills.
- Designed visually appealing coffee presentations, enriching customer experience and satisfaction.
- Established quality control measures for consistent beverage preparation, ensuring product excellence across all shifts.
- Oversaw inventory management, ensuring product availability at all times.
Floor Staff Member
Ostro Eatery
Rockingham, WA
08.2021 - 05.2023
- Served food and beverages promptly, adhering to established restaurant standards.
- Created pleasant dining experiences for guests at Ostro Eatery through attentive service.
- Delivered exceptional customer service by addressing questions and providing product recommendations.
- Resolved customer inquiries and issues to enhance overall satisfaction.
- Collaborated with team members to enhance service efficiency during peak hours.
- Maintained an organized, clean work environment to support operational excellence.
- Processed sales transactions accurately and efficiently.
Wait Staff Member
Lone Star Ribhouse
Cockburn, WA
09.2019 - 02.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Took orders accurately and timely, optimizing overall dining experience.
- Greeted customers warmly and provided them with menus upon arrival.
- Collaborated with kitchen staff to ensure accurate order fulfillment and timely service.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction.
- Set up and broke down dining areas for special events, ensuring smooth operations during peak shifts.
- Maintained organization while managing multiple tasks under pressure.
- Cleared dishes promptly after each course to maintain a clean dining environment. efficiently between courses and after guests finished dining.
Education
Cert III Information and Communication Technology
South Metropolitan TAFE
Perth, WAApproved Manager Card
Department of Sport And Cultural Industries
RockinghamResponsible Service of Alcohol
Department of Sport And Cultural Industries
WAFood Handling Cert
Government of Weastern Australia
WACert IV Hospitality
South Metropolitan TAFE
Perth, WACert II Hospitality
South Metropolitan TAFE
Perth, WAWestern Australian Certificate of Education
Montessori Highschool
Rockingham, WASkills
- Venue operations
- Inventory management
- Staff training
- Customer service
- Food and beverage preparation
- Event coordination
- Time management
- Cash handling
- Problem solving
- Product knowledge
- Windows systems and security
- Computer hardware installation and updates
- Computer software installation and updates
- Merchandising strategies
- Customer relationship management
- Attention to detail
- introductory knowledge of Networking
- introductory knowledge of C# programming language
Timeline
Venue Manager
MR Basils Bar
06.2025 - Current
Restaurant Waiter
Wood and Stone
11.2024 - 09.2025
Sales Representative (yearly events only)
Lush Baubles
04.2023 - Current
Barista
Ostro Eatery
02.2023 - 07.2024
Lead Barista
The Coffee Club
02.2022 - 06.2023
Floor Staff Member
Ostro Eatery
08.2021 - 05.2023
Wait Staff Member
Lone Star Ribhouse
09.2019 - 02.2021
Cert III Information and Communication Technology
South Metropolitan TAFE
Approved Manager Card
Department of Sport And Cultural Industries
Responsible Service of Alcohol
Department of Sport And Cultural Industries
Food Handling Cert
Government of Weastern Australia
Cert IV Hospitality
South Metropolitan TAFE
Cert II Hospitality
South Metropolitan TAFE
Western Australian Certificate of Education
Montessori Highschool