THU MINH NGUYEN
Perth,WA
Summary
Energetic and motivated individual experienced in customer service and sales. Organized and detail-oriented, with excellent communication and interpersonal skills. Possesses a proven ability to build relationships with customers and colleagues. Skilled in identifying customer needs and presenting solutions.
Overview
8
8
years of professional experience
Work History
Retail Assistant
Costco
11.2024 - 01.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
SALES ASSISTANT
Myer
10.2023 - 01.2024
- Assisted in store merchandising, stocking shelves and setting up displays
- Handled cash register operations, including payments, returns, and exchanges
- Provided strong customer service by greeting and building relationships with key clients
- Assisted customers with item returns and payment refunds
- Maintained knowledge of company products and services to make informed recommendations to clients
- Pick-Move-Pack Click&Collect orders
WAITRESS
7 Grams
03.2023 - 09.2023
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Processed accurate cash and credit card transactions
- Assisted customers with menu selections and answered questions regarding food items and beverages
NANDO'S WORKER
Nando's
07.2021 - 02.2022
- Recorded and processed all orders in an organized and accurate manner
- Adhered to all safety rules and guidelines
- Coordinated and scheduled deliveries based on sales and future needs
- Took on extra shifts based on the needs of the store
- Cleaned kitchen and organized cooking utensils
- Assisted with food preparations prior to service
- Handled food with sanitation and safety in mind
- Handled food with cleanliness and care
WAITRESS
Kumo Cafe
05.2021 - 07.2021
- Brought forth a welcoming and energetic spirit
- Worked as a flexible server during overflow periods
- Provided customers with the proper change due
- Accurately recorded orders and notified chefs of any dietary restrictions
- Reported any incidences or concerns to the manager
- Informed customers of new menu offerings and specials
SELLER
Family Business
06.2017 - 04.2018
- Worked to ensure a positive and hassle-free customer experience
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Identified and maximized sales opportunities, and increased customer retention rates
- Handled food with sanitation and safety in mind
- Helped to increase customer return rates by providing excellent customer service at all times
Education
COMPLETED COURSEWORK TOWARDS 10 TO YEAR 12 -
Aranmore Catholic College
CERTIFICATION II - BUSINESS
IVET
Skills
- Fast Learner
- Attention to details
- Communication Skills
- Cash Register Operation
- Ability to Work in a Team
- Product and Service Sales
- Adaptability and resilience
- Customer Service and Assistance
Timeline
Retail Assistant
Costco
11.2024 - 01.2025
SALES ASSISTANT
Myer
10.2023 - 01.2024
WAITRESS
7 Grams
03.2023 - 09.2023
NANDO'S WORKER
Nando's
07.2021 - 02.2022
WAITRESS
Kumo Cafe
05.2021 - 07.2021
SELLER
Family Business
06.2017 - 04.2018
CERTIFICATION II - BUSINESS
IVET
COMPLETED COURSEWORK TOWARDS 10 TO YEAR 12 -
Aranmore Catholic College
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