Thuan (Jade) Pham

• In charge of the restaurant, bar, cafe and shop
• Food and drink orders
• Transaction reconciliation
• Stock up
• In charge of cabin appearance

• Cleaned counters, machines, utensils, and seating areas daily.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Used POS system to accurately enter orders and process payments.

- All rounder position, such as bartender, barista and on the floor

- Ability to make various cocktails

- Ability to stay under pressure especially during high demand period

- Implementing safety and hygiene standards

• Redesigned new chat formats and presenting customer engagement
• Chatted up to 80+ international customers on a daily basis
• Applying soft skills, investigation skills
• Understanding of banking, risk management, payment, online-game platform process
• Handling a high number of complaints

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Improved classroom management by implementing consistent routines and clear expectations for behavior.