Tiana Feran
Halls Head,WA
Summary
Reliable and experienced Assistant Venue Manager currently in the hospitality industry. I currently hold a Cert II in Animal Studies and a passion for animals looking for a change in careers. With proven skills handling animals, coordinating inventory and managing animal needs with care and compassion. Highly organised and hardworking with good communication and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Venue Manager
Peel Alehouse
Halls Head
11.2023 - Current
- Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Supervised events from start to finish using effective crowd control methods.
- Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Created effective employee schedules maintaining coverage at peak times and minimising labor costs.
- Closed out cash register and prepared cashier report at close of business.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
Duty Manager
Ravenswood Hotel
12.2022 - Current
- Managed customers, staff and business needs simultaneously
- Kept alcoholic beverages well stocked and organised to meet expected demands
- Managed TAB operations
- Followed responsible service of alcohol procedures preventing excessive guest intoxication
- Practiced de-escalation techniques within high stress situations
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Stored supplies according to bar policies and health code requirements.
Duty Manager
Silver Sands Tavern
03.2021 - 12.2022
- Managed bar inventory and placed orders to keep stock within optimal levels and meet expected customer demands
- Trained new bartenders on drink preparation and correct procedures
- Managed functions of 100+ people, including setting up tabs, food orders and venue preparation
- Boosted bar profitability by creating promotional specials and introducing new products
- Performed opening and closing shifts.
bartender
Geisha Night Club
08.2021 - 10.2021
- Provided high quality service in a fast-paced environment
- Contributed to creating new products and event ideas
- Provided creative social media content/ advertisement.
FOH crew member
Red Rooster
03.2020 - 05.2021
- Provided excellent customer service by greeting customers and meeting quality expectations
- Used efficient time management to complete deliveries on time in a company car.
supermarket attendant
IGA
03.2017 - 05.2020
- Developed strong rapport with customers and created a positive impression of the business
- Accurately operated cash registers to process customer payments.
Education
Cert II Animal Studies -
Mandurah Metropolitan Tafe
09.2020
High School Diploma, Student of the Dance extension program: A specialist academic program in which we did Extra curriculum activities including Dance and Special education support. -
Commet Bay Secondary College
11.2018
Skills
- Outstanding Customer Service
- Supply and Inventory control
- Promotion of Teamwork and Professionalism
- Excellent Suggestive Selling
- Energetic and Outgoing
- Excellent Promotional skills through Social media
- Inept knowledge of software Systems
Certification
- Cert III/IV in education support
- Cert II in animal Care
- Class C Drivers license
- Approved Managers, exp: 09/20/28
- RSA, completed: 06/01/23
References
- Connor Power, Duty Manager at Ravenswood Hotel, 0438210862, Connor1Power@gmail.com
- Debbie KempNissy, Assistant Venue Manager at Silver Sands Tavern, 0481337739
- Laitysha Wyatt, Duty manager at The Silver Sands Tavern, 0413130808, Laitysha_wyatt@hotmail.com
Timeline
Assistant Venue Manager
Peel Alehouse
11.2023 - Current
Duty Manager
Ravenswood Hotel
12.2022 - Current
bartender
Geisha Night Club
08.2021 - 10.2021
Duty Manager
Silver Sands Tavern
03.2021 - 12.2022
FOH crew member
Red Rooster
03.2020 - 05.2021
supermarket attendant
IGA
03.2017 - 05.2020
Cert II Animal Studies -
Mandurah Metropolitan Tafe
High School Diploma, Student of the Dance extension program: A specialist academic program in which we did Extra curriculum activities including Dance and Special education support. -
Commet Bay Secondary College