Tiana Urban

- Handling high and fast turn over of customers whilst providing friendly customer service.

- Maintaining attention to health, safety and security of premise and customers due to potentially highly hazardous fuel and gas.

- High attention and efficiency with restocking, cleaning and maintaining stock levels.

- Trained new personnel regarding company operations, policies and services.

- Energetic and extensive service of beers, wines, spirits and light cocktail knowledge.

- Delivering food services in efficient time always aiming to attain customer satisfaction.

- Working collaboratively with staff and management during periods of higher demands, event functions and company promotions.

- General cleaning and closing of store

- Ensuring the highest standard of coffee was being delivered to every order

- Achieving impeccable latte art to represent such a passionate and wholistic cafe

- Daily cleaning of machine, grip handles, smoothie and juice machine to maintain quality and assurance of cafe products

- Running food to customers and being flexible with position so the store can operate efficiently

- Providing friendly exchange to every customer with attention to providing the most uplifting experience for any customer

- Made and served brand-specific café beverages with focus on speed, quality and consistency.

- Dealing with a very fast paced and short tempered environment, I practiced a lot of patience and customer attention in order to resolve and ensure quality, fast service

- Working through POS system, cafe and front service being multi trained because I am a high achiever