Tieu My Giang
Melbourne,VIC
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Customer-savvy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time
management skills.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member
Master Roll Vietnam
02.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Salesperson
Tiem Mem Clothing Shop
11.2021 - 10.2022
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Waitress Trainer
Seafood Restaurant
04.2019 - 07.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Education
BBA - Business Administration
Central Queenland University
Melbourne, VIC07.2026
Skills
- Meal Preparation
- Guest Relations
- Member Support
- Special Requests
Languages
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Professional Working
English
Professional Working
Timeline
Front of House Staff Member
Master Roll Vietnam
02.2023 - Current
Salesperson
Tiem Mem Clothing Shop
11.2021 - 10.2022
Waitress Trainer
Seafood Restaurant
04.2019 - 07.2021
BBA - Business Administration
Central Queenland University
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