Tiger Thomas-thompson
Quakers Hill
Summary
Dynamic professional with a proven track record at multiple towing companies, excelling in customer relations and vehicle assessments. Expert in streamlining operations and enhancing efficiency through advanced computer proficiency. Recognized for effective communication with clients and insurance companies, ensuring timely resolutions and optimal service delivery in high-pressure situations.
Overview
2
2
years of professional experience
Work History
Allocator/Field Representative
Alpha Heavy Towing
01.2024 - 03.2025
- Served as a reliable point of contact between NSW Police, TFNSW (TMC) insurance companies, repair shops, and towing services during incidents requiring coordination among multiple parties.
- Provided exceptional customer service by empathizing with clients in stressful situations, offering reassurance, and answering questions about the towing process.
- Conducted vehicle assessments to determine appropriate towing methods, minimizing potential damage during transport.
- Completed necessary documentation accurately and efficiently, ensuring proper record-keeping for all towing operations using linksoft tow manager (CAD).
Dispatch/Holding Yard Manager
Kevin Waters Towing
12.2022 - 01.2024
- Enhanced yard efficiency by implementing streamlined processes for inventory management and organization.
- Streamlined call processing by effectively utilizing computer-aided dispatch systems and liaising with major insurance companies.
- Assign tasks to a fleet of up to 30 trucks and drivers, while efficiently overseeing job progress to ensure timely completion in accordance with customer and insurance company deadlines.
- Supervise the monitoring of inbound and outbound vehicles, manage and resolve customer claims, and collaborate with insurance companies and auctions to assess the repair status or determine the total loss of vehicles, ensuring efficient communication and timely resolution.
Education
High School Diploma -
Home Schooling/NESA
Sydney09-2022
Skills
- Customer relations
- Computer proficiency (Microsoft Excel, Word, One Drive, Outlook)
- Extensive understanding of Sydney roads, motorways, tunnels and state/non-state roads
DOB
04/07/2006
Timeline
Allocator/Field Representative
Alpha Heavy Towing
01.2024 - 03.2025
Dispatch/Holding Yard Manager
Kevin Waters Towing
12.2022 - 01.2024
High School Diploma -
Home Schooling/NESA
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