Summary
Overview
Work History
Education
Skills
Certificates, licenses, qualifications
References
Timeline
Generic

Tilanah Dessent

Yarrabilba,QLD

Summary

Dedicated support worker with a background in administration and retail, seeking a new career in real estate. Experience in support work has provided skills to deliver exceptional professional care and implement appropriate interventions. Proven ability to identify unique needs of vulnerable populations by utilizing various resources. Adept at establishing strong rapport with individuals from diverse backgrounds. Excited to bring hardworking mentality to an entry/trainee position in real estate. Goals and values align with maximizing contributions that support a business focused on clients objectives, wants, and needs during the big transitions of finding not just a house, but a home.

Overview

3
3
years of professional experience

Work History

Get Going Support – Support Worker

  • Assisting clients with physical and mental disabilities
  • Developed a deeper understanding of ABI’s working with a different client with different needs
  • Gained experience with managing clients prone to dissociative attacks, and seizures
  • Successfully followed behavioural management, and seizure management plans
  • Experience working with complex mental health – BPD, Depressive episodes
  • Skilled in managing self-harm situations

Empowered Living Choices – Support Worker

  • Working alongside a client wheelchair bounded and blind
  • Facilitated client movement and daily personal care support
  • Assisted this client with shopping, appointments, and recreational activities
  • Hoisted clients safely for required transfers – Commode, Wheelchair, etc
  • Did regular changes and made sure to maintain hygiene and give basic care to healing pressure sores
  • Worked with a client that had an ABI, developing strong interpersonal relationships with clients
  • Presented the ability to identify and solve client issues, in a timely and efficient manner.

Blue Marble Health Services – Support Worker

07.2023 - 10.2023
  • Assisting clients with mental health and mental related disabilities
  • Deliver routine daily medications, both prescription and non-prescription
  • Aided people with OCD, Schizophrenia, Bipolar, PTSD, and Intellectual disability
  • Or the mix
  • Maintained cleanliness in SIL house for day shifts and overnight shifts
  • Motivated clients to do domestic tasks and not let their disability limit them
  • Transported Clients to their required destination, appointments, shopping, and community access.

Bras N Things – Retail Assistant

11.2022 - 10.2023
  • Greeted customers and made sure to determine their needs in a professional and enthusiastic manner
  • Utilized the necessary selling techniques and correct product knowledge to provide the best customer service
  • Worked to keep the floor neat, tidy, and stocked
  • Did the required stocktake in a quick and organised matter
  • Maximised profits by persuasively upselling and interesting customers whenever possible

Delegate Support Services – Support Worker

02.2023 - 06.2023
  • Helping clients maintain as much independence as possible with respect and dignity
  • Advocating for clients and catering to their specialised needs
  • Assisting a client that is wheel chair bounded
  • Assisting a client with an intellectual disability, and hearing impairment
  • Maintained cleanliness within the SIL house to ensure a safe communal space for both the mentioned clients above
  • Provided a fun and flexible environment despite difficult circumstances and obstacles
  • Facilitated client movement and daily personal care support
  • Took clients out whenever they requested and safely transported them to activities, appointments, and shopping
  • Cooked dinners and encouraged clients to be involved with everyday tasks
  • Provided physical, emotional, and mental support.

Coastal Babysitters – Babysitter/Nanny

07.2022 - 12.2022
  • Taking care of children between ages 11 months-12 years
  • Assisted children with all kinds of different backgrounds and health needs
  • Supported children with ADHD, ASD, and Asperges
  • Prepared and organised balanced meals upon parents’ request
  • Participated in activities I organised with the children
  • Helped bathe and dress children younger than five

All Aged Care Head Office - Administration Assistant - HR

10.2021 - 07.2022
  • Ensuring client database and all documentation is accurate
  • Interactions are always professional and courteous, answering phones promptly and redirecting calls or taking messages
  • Client confidentiality is always maintained
  • Filing, Scanning, faxing
  • Collection, distribution and posting of mail, including recording all incoming and outgoing mail
  • Assisted rostering in maintaining regular updates from clients regarding time changes and availability
  • Ensuring relevant information is given to clients and is provided to other staff members including RN’S, EN’S, Support workers and Care Managers to enable them to complete their roles.

TJ’s Pizza House - Kitchen hand

12.2020 - 10.2021
  • Following WHS processes
  • Accurately relaying customer orders
  • Collecting payments / Handling cash / Processing orders
  • Providing a high standard of customer service both over the phone and in person

Education

High School Diploma -

Springfield Central State High School
Springfield, QLD

Skills

  • Upselling strategies
  • Conflict resolution techniques
  • Complex Problem-Solving
  • Retail transactions processing
  • Documentation abilities
  • Emotional Support
  • Retail Sales
  • Schedule Coordination
  • Project Coordination
  • Customer Service
  • Office Administration

Certificates, licenses, qualifications

  • Graduation and Recognition Certificate: Springfield Central State High School 2021
  • Provisional license
  • Current Blue Card and Yellow Card
  • Current Police Check
  • CPR and First Aid
  • NDIS Module Certificates


All documentation, available upon request.

Willing to obtain the required certification for real estate

References

References available upon request.

Timeline

Blue Marble Health Services – Support Worker

07.2023 - 10.2023

Delegate Support Services – Support Worker

02.2023 - 06.2023

Bras N Things – Retail Assistant

11.2022 - 10.2023

Coastal Babysitters – Babysitter/Nanny

07.2022 - 12.2022

All Aged Care Head Office - Administration Assistant - HR

10.2021 - 07.2022

TJ’s Pizza House - Kitchen hand

12.2020 - 10.2021

Get Going Support – Support Worker

Empowered Living Choices – Support Worker

High School Diploma -

Springfield Central State High School

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Tilanah Dessent