Tina Buick
Broken Hill,NSW
Summary
Adept at navigating high-stress environments, I elevated customer loyalty and team efficiency as a Cafe Supervisor at Alfresco Cafe. My expertise in staff training and development, coupled with a knack for resolving conflicts with professionalism, significantly enhanced service quality and customer satisfaction. My leadership is marked by a commitment to health and safety regulations and a talent for fostering adaptable, high-performing teams.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
26
26
years of professional experience
Work History
Cafe Supervisor
Alfresco Cafe
03.2010 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Restaurant Supervisor
Astra
03.2004 - 03.2010
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
Club Attendant
Legion Club
04.1999 - 04.2004
- Enforced club policies consistently to ensure a safe environment for all patrons while adhering to industry regulations as well as company guidelines.
- Resolved conflicts among members when necessary, fostering a positive community atmosphere within the club setting.
- Collaborated with other team members to develop new programs, increasing overall club offerings for diverse clientele.
- Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
Education
No Degree - Year 12
Kingscote Area School
01-1989
Skills
- Staff management
- Foodservice
- Policies and procedures
- Sanitation
- Computations
- Hiring and training
- Public relations
- Inventory controls
Certificates
- NSW RSA
- NSW RCG
Timeline
Cafe Supervisor
Alfresco Cafe
03.2010 - Current
Restaurant Supervisor
Astra
03.2004 - 03.2010
Club Attendant
Legion Club
04.1999 - 04.2004
No Degree - Year 12
Kingscote Area School