Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Tina Djurdjevic

Perth,WA

Summary

Honesty, integrity and loyalty

Well developed interpersonal and communicational skills

Exceptional customer service skills

Hard working, flexible, adaptable and willing

Friendly and motivated

People orientated and very reliable

Overview

21
21
years of professional experience

Work History

Reiki Practitioner

Loving Hands Reiki With Tina
11.2018 - Current
  • Elevated clients'' overall health by incorporating complementary therapies such as aromatherapy, crystal healing, or meditation techniques into Reiki sessions when appropriate.
  • Assessed clients'' energy levels before and after treatments to gauge efficacy and make adjustments as needed.
  • Collaborated with other holistic practitioners to provide comprehensive wellness services that addressed clients'' physical, emotional, and spiritual needs.
  • Maintained detailed client records to track progress and ensure continuity of care in future sessions.

Pharmacy Assistant

Gregs Chemist
08.2022 - 11.2023
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Merchandised over-the-counter goods and rotated stock.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
  • Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Greeted customers at counter and provided excellent customer service.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.

Dispensary Technician

777 Pharmacy
11.2015 - 12.2017
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Dispensary Technician

Chemmart Budget Pharmacy
11.2014 - 10.2015

Customer service

Sorting scripts for claim

Dispensing prescriptions

Unpacking and sorting dispensary stock

Monitoring dispensary stock for expiry checking

Balancing drugs of addiction

Register operations

OTC Medication

Retail Manager/Dispensary Technician

United Chemists
08.2010 - 07.2014
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Customer service
  • Dispensing prescriptions
  • Interacting with reps / processing orders
  • S8 reports to Poisons Health Department
  • Methadone report submitting
  • Balancing drugs of addiction
  • Ordering OTC, dispensary medication & shop stock
  • Invoicing all stock
  • OTC knowledge
  • Finalising the claim
  • NDSS consultant
  • Faxing, emailing, phoning
  • Unpacking and storing dispensary stock
  • Processing Pfizer orders
  • Processing banking
  • Monitoring dispensary eg: stock expires
  • Register operations
  • Issuing monthly account statements
  • Booking appointments to see rep’s to see myself or pharmacist
  • Ordering stock via computer system
  • Stationary ordering for pharmacy
  • Organising account statements
  • Storing documents, scripts
  • Following up credit adjustments from pharmaceutical suppliers
  • Dealing with customer accounts

Pharmacy Assistant/Dispensary Technician

Chemmart Pharmacy Superstore
05.2008 - 08.2010
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • HBF claims
  • Ndss
  • Dispensing scripts
  • Preparing and lodging of PBS claim
  • Marking off orders/ ordering dispensary stock
  • Senior vitamin advisor
  • OTC knowledge
  • Customer service/ customer accounts
  • Balancing drugs of addiction
  • Stocking up the dispensary & OTC
  • Webster packing, correcting drug request changes
  • Register operations
  • Accepting prescriptions
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Received incoming supplies and stocked in correct locations.

Pharmacy Assistant/Dispensary Technician

Alexander Heights Pharmacy
11.2006 - 04.2008

Dispensing prescriptions

Marking of orders

Customer service

Eftpos processing

Orders to suppliers

Register operations

Stocking shelves, stock rotation

Shop Assistant

Farmer Direct
01.2005 - 11.2006
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.

Pharmacy Assistant

Girrawheen Pharmacy
10.2003 - 12.2004

Customer service

Dispensing scripts

Electronic cash register operations

Eftpos processing

Orders to suppliers

OTC knowledge

Education

Certificate III - Micro Business

ABS Intitute
Perth, WA
2022

Certificate IV - Hospital/Health Services Pharmacy Support

Perth Metropolitan TAFE
Perth, WA
2016

Certificates II And III Completed - Community Pharmacy

Pharmacy Guild Of Australia
Perth, WA
2010

High School -

Girrawheen High School
Perth, WA
2003

Skills

  • Excellent Customer Service Skills
  • Client confidentiality
  • Able to work as part of a team and with limited supervision
  • Excellent communication skills
  • Empathetic nature
  • Good computer skills
  • Accuracy and attention to detail
  • Maintain high standards of work, dependability , reliability and responsibility
  • Holistic health

Personal Information

Drivers Licence A Class

Timeline

Pharmacy Assistant

Gregs Chemist
08.2022 - 11.2023

Reiki Practitioner

Loving Hands Reiki With Tina
11.2018 - Current

Dispensary Technician

777 Pharmacy
11.2015 - 12.2017

Dispensary Technician

Chemmart Budget Pharmacy
11.2014 - 10.2015

Retail Manager/Dispensary Technician

United Chemists
08.2010 - 07.2014

Pharmacy Assistant/Dispensary Technician

Chemmart Pharmacy Superstore
05.2008 - 08.2010

Pharmacy Assistant/Dispensary Technician

Alexander Heights Pharmacy
11.2006 - 04.2008

Shop Assistant

Farmer Direct
01.2005 - 11.2006

Pharmacy Assistant

Girrawheen Pharmacy
10.2003 - 12.2004

Certificate III - Micro Business

ABS Intitute

Certificate IV - Hospital/Health Services Pharmacy Support

Perth Metropolitan TAFE

Certificates II And III Completed - Community Pharmacy

Pharmacy Guild Of Australia

High School -

Girrawheen High School
Tina Djurdjevic