Tina Zhang
Glen Waverley,VIC
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 12 years.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
The Glen Superclinic
05.2020 - Current
- Experienced with Best Practice software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Worked effectively in fast-paced environments.
- Familiar with booking and billing tasks, patient enquiries, processing payments, emails, and answering phone calls.
- Skilled at customer service and creating welcoming atmosphere for patients.
- Familiar with working in a high-paced and demanding environment, with multiple GP's, Allied Health and specialists.
- Proven ability to learn quickly and adapt to new situations.
Medical Administrator
Ezyhealth
01.2016 - 08.2018
- Familiar with Zedmed software.
- Ordered medical and laboratory supplies and equipment.
- Managed appointments, billings, telephone calls and enquiries.
- Assisted senior physicians during assessments, examinations and surgical interventions.
- Assisted in training new staff on medical record processing and filing procedures.
- Oversaw inventory management systems, ensuring adequate supplies were available for daily clinical operations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Medical Receptionist
Dandenong Superclinic
01.2011 - 08.2018
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Certificate III - Early Childhood Education
Holmesglen Institute
Glen Waverley, VIC01.2022
Bachelor of Science And Arts - Microbiology And Immunology
Monash University
Melbourne, VIC11.2012
Skills
- Excellent Communication Skills
- Experienced in customer service and multi-tasking
- Familiar with multiple medical software
- CPR Certified
- First Aid trained
- Driver's License
Timeline
Medical Receptionist
The Glen Superclinic
05.2020 - Current
Medical Administrator
Ezyhealth
01.2016 - 08.2018
Medical Receptionist
Dandenong Superclinic
01.2011 - 08.2018
Certificate III - Early Childhood Education
Holmesglen Institute
Bachelor of Science And Arts - Microbiology And Immunology
Monash University
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