Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toby Martin

Goulburn,NSW

Summary

Enthusiastic, responsible student looking for a casual position. I am friendly, motivated and reliable, with 3.5 years experience in customer service and looking to expand my skills and seek new challenges.

Overview

4
4
years of professional experience

Work History

Casual Shift Supervisor

Kentucky Fried Chicken
09.2021 - Current
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and backed up by store managers.
  • Creating and refining staff rosters of uo to 50 staff members.
  • Conducting interviews for employment
  • Ensuring food safety regulations are adhered to at al times. including but not limited to, cross contamination, hot and cold items holding temperature. products use-by dates.
  • Experience working at different store locations within Canberra and southern highlands regions

Referee

Canberra District Rugby League Referee Association
03.2021 - 10.2023
  • Verified accuracy of score calculations before winners were announced.
  • Explained and taught regulations and rules to players and coaches.
  • Promoted good sportsmanship among players.
  • Communicated with fans, coaches, players and other umpires.
  • Inspected sporting equipment for compliance with safety and event regulations.

Team Member

Red Rooster
12.2021 - 02.2023
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained order accuracy and customer satisfaction by double-checking orders while packaging items for customers orders.
  • Learned all required tasks quickly to maximize performance.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Canteen Assistant

Goulburn Junior Stockmen
03.2021 - 07.2021
  • Ensure canteen is adequately stocked at all times.
  • Assisted in maintaining a high standard of cleanliness and hygiene.
  • Assisted in the preparation of food and hot beverages.
  • Service of customers.
  • Cash register/eftpos machine operation and cash handling.
  • Other duties as delegated by canteen manager.

Education

High School Certificate -

Mulwaree High School
Goulburn, NSW
2025

Skills

  • Excellent communication and interpersonal skills
  • Customer Service and Assistance
  • Organisation and time management abilities
  • Numeracy skills
  • Leadership skills
  • Ability to work as part of team

Timeline

Team Member

Red Rooster
12.2021 - 02.2023

Casual Shift Supervisor

Kentucky Fried Chicken
09.2021 - Current

Referee

Canberra District Rugby League Referee Association
03.2021 - 10.2023

Canteen Assistant

Goulburn Junior Stockmen
03.2021 - 07.2021

High School Certificate -

Mulwaree High School

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Toby Martin