Tom Le
Melbourne,VIC
Summary
Dedicated professional with expertise in customer service, multitasking, and time management. Proven ability to deliver exceptional customer experiences in fast-paced environments while adapting to changing demands. Recognized for high-quality work and efficiency under pressure, with a strong commitment to food quality and consistency. Experienced leader in restaurant operations, effectively addressing diverse needs in back-of-house settings.
Overview
3
3
years of professional experience
Work History
All Rounder Front of House
hashtag86
Greensborough, VIC
03.2024 - 05.2025
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Back of House Team Member
McDonald's
Melbourne, VIC
01.2022 - 10.2022
- Coordinated with chef to adjust menu offerings based on ingredient availability and quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Responded to feedback from customers and front of house staff, making adjustments to food preparation as needed.
- Maintained cleanliness and organization in the kitchen, adhering to health and safety standards.
- Prepared meats, vegetables or desserts according to orders or instructions.
Education
Bachelor of Business - Business Management
Monash University
Clayton, VIC11-2024
Skills
- Customer service
- Kitchen equipment operation
- Food preparation
- Knife skills
- Workstation setup
- Team collaboration
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
All Rounder Front of House
hashtag86
03.2024 - 05.2025
Back of House Team Member
McDonald's
01.2022 - 10.2022
Bachelor of Business - Business Management
Monash University
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