Torah Dowling

Working in the checkout at Coles, I enhanced my skills by providing quality customer service and problem-solving, working individually behind a register as well as in self-serve.

• Processed customer transactions efficiently and accurately
• Provided quality customer service
• Collaborated with team members to maintain a clean and organized checkout area.
• Worked with floor team and managers to meet wide range of customer needs

Working at Cookie Crumbs involved customer service as well as cleaning/closing shifts, learning basic skills as a Barista and individually locking up the cafe.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Used POS system to enter orders, process payments and issue receipts
• Interacted with customers in a positive environment
• Controlled busy times with quick + efficient service
• Used tills and cash draws efficiently
• Maintained and operated coffee machines, blenders, coffee brewers, cooking machines and other equipment