Tori Haywood
Cowra,NSW
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Service Station Attendant
Ultra
Canowindra
11.2024 - 03.2025
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
- Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
- Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.
- Checked customer identification for cigarette sales
- Promoted special offers or discounts available at the service station during customer interactions, increasing awareness of value-added services offered onsite.
Sales Assistant
Bakers Delight
Batemans Bay
01.2023 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Assistant Manager/ Shift Supervisor
KFC
Broken Hill, Batemans Bay, NSW
06.2016 - 12.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Food Service Worker
Southern Cross Care
Broken Hill, NSW
08.2020 - 09.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Communicated effectively with residents to plan large or specialised orders, providing residents with recommendations and response to particular requests.
Sandwich Maker
Subway
Broken Hill, NSW
05.2014 - 09.2016
- Assisted customers in choosing menu items by providing food complementing information.
- Greeted guests, promoted specials and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods and ingredients.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Year 12 HSC -
Broken Hill High School
Broken Hill, NSW12.2017
Skills
- Health and Safety Regulations
- Product and Service Knowledge
- Quality Standards
- Recruiting and Interviewing
- Scheduling and Coordinating
- Cost Management
- Fire Safety Regulations
Timeline
Service Station Attendant
Ultra
11.2024 - 03.2025
Sales Assistant
Bakers Delight
01.2023 - 10.2024
Food Service Worker
Southern Cross Care
08.2020 - 09.2021
Assistant Manager/ Shift Supervisor
KFC
06.2016 - 12.2022
Sandwich Maker
Subway
05.2014 - 09.2016
Year 12 HSC -
Broken Hill High School