Tori Sergent
Toowoomba
Summary
Dynamic Senior Stylist with a proven track record at Niko and Okin, excelling in creative coloring and client consultations. Recognized for enhancing salon revenue through strong client relationships and mentoring junior stylists. Adept at implementing innovative techniques, ensuring a professional environment, and delivering exceptional service that fosters client loyalty.
Experienced hair care professional prepared to excel in this role. Strong focus on delivering high-quality results through advanced cutting, coloring, and styling techniques. Known for effective team collaboration, flexibility with changing client needs, and maintaining welcoming salon environment. Recognized for excellent customer service, creativity, and attention to client satisfaction.
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Hairdresser
Self Employed
08.2024 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
Senior Stylist
____
06.2022 - 08.2024
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Mentored junior stylists through hands-on training, fostering professional development and enhancing team performance.
Senior Stylist
Niko and Okin
03.2014 - 03.2022
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
- Managed inventory effectively while maintaining sufficient stock levels of styling tools and products for uninterrupted salon operations.
- Mentored junior stylists through hands-on training, fostering professional development and enhancing team performance.
- Hosted stylist training sessions to advance product knowledge and boost sales and conversion skills.
- Played key role in stylist team recruitment, hiring and training activities to improve overall team effectiveness.
Sales / Cashier
Big W
11.2012 - 03.2014
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
- Maintained a clean and organized work area, promoting a professional environment for customers.
- Assisted in inventory management, conducting regular stock checks and replenishing merchandise as needed.
- Processed returns and exchanges with efficiency, adhering to company policies and procedures.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
Education
Hairdressing
Tafe Queensland
Toowoomba03-2014
High School Diploma -
Harristown High School
Toowoomba11-2013
Skills
- Balayage technique
- Hair straightening
- Blow-drying expertise
- Chemical safety
- Hair extensions
- Creative coloring
- Color correction
- Supply management
- Hair styling techniques
- Appointment scheduling
- Client consultation
- Scalp treatments
- Foils and balayage
- Highlights and lowlights
- Color principles
- Men and women haircuts
- Advanced communication skills
- Quick learner
Timeline
Hairdresser
Self Employed
08.2024 - Current
Senior Stylist
____
06.2022 - 08.2024
Senior Stylist
Niko and Okin
03.2014 - 03.2022
Sales / Cashier
Big W
11.2012 - 03.2014
Hairdressing
Tafe Queensland
High School Diploma -
Harristown High School
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