TRACEY MACLEOD
Athlone,VIC
Summary
Results-oriented professional with a strong focus on customer satisfaction and excellent communication skills. Demonstrated expertise in project management, efficiently handling multiple tasks in fast-paced environments. Poised team player, committed to contributing to overall team success and achieving positive outcomes. Eager to take on new challenges and advance organizational objectives with unwavering dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Positive Ageing Team Leader
City of Greater Dandenong Council
01.2019 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Proactively build relationships and partnerships with key stakeholders to maximise opportunities for older people in the community
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Occupational Health & Safety Representative
Integrated Community Services Office
01.2015 - 01.2021
- Collaborated with management to create a strong safety culture, fostering employee engagement and commitment to safe work practices.
- Organized regular drills to test emergency preparedness, enabling quick response during real-life incidents.
Service Management Officer
City of Greater Dandenong Council
01.2014 - 01.2019
- Managed high-performing teams, fostering a culture of accountability and open communication that ultimately led to better project outcomes.
- Developed and maintained positive relationships with clients, resulting in increased customer satisfaction and retention rates.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated with other department leaders to ensure seamless coordination of efforts throughout the organization, promoting synergy among all functional areas.
Complex Care Case Manager
City of Greater Dandenong Council
04.2013 - 01.2014
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Promoted a positive work environment by providing support and guidance to colleagues in navigating complex cases.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Maintained a high level of professionalism when dealing with sensitive information or difficult situations involving patients and their families.
- Ensured compliance with regulatory requirements through diligent adherence to established policies and procedures.
- Increased efficiency in care coordination by establishing strong relationships with external providers such as home health agencies, rehabilitation centres, and hospice organizations.
- Served as a reliable point of contact for healthcare providers seeking guidance on complex cases or care coordination best practices.
Education
Bachelor of Health Sciences - Psychology, Family, Society Health Promotion
Deakin University
Burwood, VIC06.2011
Skills
Excellent Communication
Interpersonal Skills
Teamwork and Collaboration
Customer Relationship Management
Time Management
Project Management
Problem-Solving
Attention to Detail
People Management
Accomplishments
- Created a Day Trip, Luncheon and Educational Program for residents over the age of 60 years in response to social isolation and community feedback.
- Create a bimonthly community newsletter and the Positive Ageing and Social Connections in Greater Dandenong Book.
- Collaborated with team of ten in the development of Seniors Festival 2024
Professional Development
- Mental Health First Aid, 05/2024
- Emergency Response Centre Training, 03/2023
- Return to Work Coordinator Training, 07/2018
- Health and Safety Representative Initial Occupational Health and Safety Training Course, 11/2015
References
Available upon request
Additional Information
Victorian Drivers Licence
Current Working with Children Check
Current National Police Check
Timeline
Positive Ageing Team Leader
City of Greater Dandenong Council
01.2019 - Current
Occupational Health & Safety Representative
Integrated Community Services Office
01.2015 - 01.2021
Service Management Officer
City of Greater Dandenong Council
01.2014 - 01.2019
Complex Care Case Manager
City of Greater Dandenong Council
04.2013 - 01.2014
Bachelor of Health Sciences - Psychology, Family, Society Health Promotion
Deakin University
Similar Profiles
Jane GraceJane Grace
STRATEGIC LEAD – COMMUNITY SAFETY at City of Port PhillipSTRATEGIC LEAD – COMMUNITY SAFETY at City of Port Phillip
Logan Carlo LucasLogan Carlo Lucas
Bushland Maintenance Officer (Casual) at Greater Dandenong CouncilBushland Maintenance Officer (Casual) at Greater Dandenong Council
CHAITANYA NELLITHAYACHAITANYA NELLITHAYA
UTILITES OFFICER (CONSULTANT) at Greater Dandenong CouncilUTILITES OFFICER (CONSULTANT) at Greater Dandenong Council