Tracey O’Keeffe
Murtoa,VIC
Summary
Self-motivated and hardworking, I am seeking ongoing employment. I approach my work with enthusiasm and great attention to detail, striving to exceed expectations in all that I do. As a customer service professional, I pride myself on delivering excellence in end-to-end customer care, and tailoring solutions to meet their identified needs. I am committed to quality outcomes and continuous improvement and look forward to the opportunity to establish myself as a valuable member of your team.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Community support worker
01.2018 - Current
- Domestic and Commercial Cleaning
- Private residences
- Support the mental Health of the elderly clients
- Completing thorough cleaning of private homes
- Maintaining gardens and surrounding areas to ensure safety
- Use of own cleaning products and equipment provided
- Ability to adhere to OH&S regulations as well as Covid safe practices
- Support the local community by delivering of Meals on Wheels services
- Supporting the elderly community with personal shopping as well as medication collection
School Crossing Supervisor
Nillumbik Shire
01.2013 - 01.2017
- Implement traffic management policy and processes
- Ensure safe passage of children and caregivers, as well as members of the wider community at allocated crossing
Cleaner
St. Andrews Hotel
01.2012 - 01.2017
- Maintain venue hygiene in accordance with food safety standards, including kitchen and dining area, as well as amenities
- Complete all cleaning duties thoroughly, outside of establishment’s operating hours
- Maintain carparks, gardens and surrounding areas to ensure safety and report any identified maintenance requirements to management
Customer Service Officer
Shekinah Gift Shop, Eltham
01.2006 - 01.2016
- Develop rapport and maintain effective working relationships with cliental
- Acquisition of recourse/products for sale in store
- Cash handling, and balancing of tills, up to $500 daily
- Merchandising and maintaining store layout
- Promotion of metaphysical workshops and services
- Appointment scheduling of health services offered in store
Childcare Educator, Before and After School Care
St. Andrews School
01.2009 - 01.2010
- Supervision of Primary School Aged Children
- Organising and engaging in appropriate activity with children, according to development needs
- Liaising with parents to report on children’s time in care and any concerns that may have been observed
- Completing administration tasks with accuracy
Youth Worker
Department of Human Services
01.2002 - 01.2005
- Cooking and cleaning
- Case management and liaison between parents, law enforcement officers and support services
- Implement conflict resolution strategies in working with challenging clients and family members
- Assess each situation with regard to safety of clients and staff
- Administrative duties, including observation and recording of client progress
Education
Cert IV - Youth and Family Studies
Box Hill TAFE
07.2002
Skills
- Effective communicator
- Results driven
- Excellent time management
- Friendly and approachable
- Experienced in conflict resolution
- Adept in problem solving
- Proven leadership skills
- Strong administrator, skilled in constructing concise reports
- Excellent rapport building and maintaining of strong supportive client bonds
Certification
- Traffic management, ATC July 2017
- Control Traffic with stop-slow bat
- Implement traffic management plan
- Construction Induction Card, WorkSafe June 2018
- Reg. 000542529401
- WWCC, Dept. of Justice July 2013
- Exp. June 2020
Timeline
Community support worker
01.2018 - Current
School Crossing Supervisor
Nillumbik Shire
01.2013 - 01.2017
Cleaner
St. Andrews Hotel
01.2012 - 01.2017
Childcare Educator, Before and After School Care
St. Andrews School
01.2009 - 01.2010
Customer Service Officer
Shekinah Gift Shop, Eltham
01.2006 - 01.2016
Youth Worker
Department of Human Services
01.2002 - 01.2005
Cert IV - Youth and Family Studies
Box Hill TAFE