TRACEY SHEPPARD
Newstead,QLD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Finance Broker
Oxbridge Real Estate & Finance
11.2024 - Current
- Streamlined loan application processes for quicker approvals and increased productivity.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance at all times.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Utilized advanced research skills to gather relevant market data that informed strategic decision making.
- Collaborated with colleagues to develop innovative marketing strategies, generating new leads and expanding the client base.
Real Estate Agent
Oxbridge Real Estate & Finance
09.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Advised clients on market conditions and property value for informed decision-making.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Negotiated favourable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
- Communicated with clients to understand property needs and preferences.
APS4 Service Officer
Services Australia
01.2024 - 07.2024
- Demonstrating public service professionalism and probity
- Adopting a principled approach and adhering to the APS Values and Code of Conduct
- Acting professionally at all times and operating within the boundaries of organizational processes and legal and public policy constraints
- Operating as an effective representative of the work area in internal forums
- Undertaking operations support as directed in accordance with operational guidelines
- Contributing to appropriate systems, procedures, and controls to enhance the accuracy, timeliness and presentation of workflow and tasks within the group
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Operations Executive
Evodiah (Business)
06.2019 - 01.2020
- Sales marketing
- Customer service
- Greeted and assisted customers
- Recognise security risks to properly handle situations
- Replenished and arranged items to maintain appearance
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
Operations Manager- Lady Cilento Children's Hospital
Compass Group
01.2018 - 05.2018
- Manage the execution of safe and efficient cleaning activity
- Lead and manage people
- Purchase and manage stock
- Manage finances within a budget
- Manage cleaning duties specific to hospitals
- Assist with cleaning premises and equipment
- Prepare reports
- Conflict resolution
- Develop and update industry knowledge
- Follow company policies and procedures
- Recruitment
- Incident reporting and investigation
- Toolbox meetings
- Managing hazards
Hotel Supervisor
MINC Services
03.2017 - 12.2017
- Supervising Three hotels - Ensure rooms are inspected and maintained to hotel standards
- SIHOT Hotel program
- Provide the highest standards of guest services
- Training of new and current staff
- Roster planning
- Linen Orders
- Communicate with Hotel Manager on all aspects of Housekeeping
Operations Supervisor - Mater Mother's Hospital
Spotless
08.2016 - 02.2017
- All aspects of cleaning/sanitizing
- Decanting of chemicals, keys, pagers, phones
- Call center duties
- Laundry services
- Audits
- WHS inspections
- Data entry into internal system
- Excel, word, administration
- Infectious control/VRE cleans
- Hard/ Soft floor machine cleans
- Rostering
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
Environmental Services - Sunnybank Private Hospital
Healthscope
03.2015 - 08.2016
- Dusts furniture, woodwork and equipment and dust-mops floors
- Polishes and cleans fixtures in rooms and bathrooms
- Cleaning of Operating and Day surgery Theatres
- Operates mechanical floor cleaners, vacuums, and related environmental service equipment
- Wet-mops rooms, halls and other areas; shampoos rugs and furniture
- Cleans vents, fan fixtures, top of windows, door frames and other high areas using a ladder
- Gathers and disposes of trash and waste materials using specified bags or containers
- Moves furniture and other heavy objects as required
- Performs terminal cleaning procedures of patient rooms and prepares rooms for new occupants; follows isolation procedures in isolation rooms
- Cleans and disinfects all fixtures, floors, mirrors, windows, doors and walls of bathrooms
- Keeps records of linen distribution by department; checks floor linens supplies and lists linen use by department
- Keeps work areas neat and orderly, cleans equipment and assists with other cleaning duties as assigned
Education
Bachelor of Cyber Security - IT Network Security
Torrens University
05.2027
Diploma - Diploma of Finance & Mortgage Broking Management
Entry Education
07-2022
Certificate IV - Real Estate Practice
Entry Education
03-2022
Responsible Service of Alcohol - Hospitality
Galaxy
11-2021
Responsible Service of Alcohol & Gambling - Hospitality
Galaxy
11-2021
Criminal Justice Diploma -
Southbank Institute of Technology
12.2010
Skills
- Research skills
- High Attention to Detail
- Conflict Resolution
- Effective Time Management
- Contract negotiation
- Works well independently
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
Certification
- National Police Clearance, 12/01/19, Brisbane, Australia
- C Class Manual Drivers Licence, 12/01/19, Brisbane, Australia
Languages
English
Native or Bilingual
Extracurricular Activities
Call center Volunteer, RSPCA, 2008, Brisbane, Australia
Contact
Newstead, QLD 4006
Personal Information
Title: Customer Service Officer
Education
Brisbane, QLD,Galaxy Training Australia,Galaxy Training Australia
References
References available upon request
Timeline
Finance Broker
Oxbridge Real Estate & Finance
11.2024 - Current
APS4 Service Officer
Services Australia
01.2024 - 07.2024
Real Estate Agent
Oxbridge Real Estate & Finance
09.2023 - Current
Operations Executive
Evodiah (Business)
06.2019 - 01.2020
Operations Manager- Lady Cilento Children's Hospital
Compass Group
01.2018 - 05.2018
Hotel Supervisor
MINC Services
03.2017 - 12.2017
Operations Supervisor - Mater Mother's Hospital
Spotless
08.2016 - 02.2017
Environmental Services - Sunnybank Private Hospital
Healthscope
03.2015 - 08.2016
Diploma - Diploma of Finance & Mortgage Broking Management
Entry Education
Certificate IV - Real Estate Practice
Entry Education
Responsible Service of Alcohol - Hospitality
Galaxy
Responsible Service of Alcohol & Gambling - Hospitality
Galaxy
Criminal Justice Diploma -
Southbank Institute of Technology
- National Police Clearance, 12/01/19, Brisbane, Australia
- C Class Manual Drivers Licence, 12/01/19, Brisbane, Australia
Bachelor of Cyber Security - IT Network Security
Torrens University
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