Tracie Robertson
Warragmba,Australia
Summary
Dedicated Disability Support Worker with a proven track record at Complete Care, enhancing client independence and quality of life through personalized support plans and compassionate care. Skilled in conflict resolution and organizational tasks, including event coordination. Achieved significant improvements in client wellbeing and customer service ratings, underscoring a commitment to excellence and empathy in every interaction.
Overview
30
30
years of professional experience
Work History
Disability Support Worker
Complete Care
07.2023 - Current
- Provide assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Support clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Keep detailed daily logs with care actions, client behaviours, and incidents.
- Provide high level of physical support by lifting, adjusting, and moving clients.
- Assist clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Manage medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Disability Support Worker
Exceed Care
11.2022 - 06.2024
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
Hospitality Worker
Penrith Bowling And Recreation Club
08.2016 - 12.2023
- Worked in a management position for a number of years and coordinated team goals and responsibilities.
- Worked in close contact with patrons of all abilities and interacted in an accessible way for them.
- Organised events and functions to a higher standard.
- Increased customer service ratings significantly through personable service.
- Trained and supported new staff in various aspects, assisting them in gaining new skills.
- Motivated and rewarded employees to improve engagement.
Volunteer
Salvation Army Adult Rehabilitation Center
03.1995 - 08.1998
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
Education
Certificate III - Dental Nursing
TAFE New South Wales
Ultimo, NSW1995
High School Diploma -
Mount Druitt High School
Mount Druitt, NSW09.1987
Skills
- Pristine organisational skills across a number of areas including function corralling and covering shifts on short notice
- Conflict resolution skills
- Maintaining a positive attitude at all times
- Exceptionally punctual
- Providing a safe and comforting presence to all
- Sustain high energy
- Training Employees
Timeline
Disability Support Worker
Complete Care
07.2023 - Current
Disability Support Worker
Exceed Care
11.2022 - 06.2024
Hospitality Worker
Penrith Bowling And Recreation Club
08.2016 - 12.2023
Volunteer
Salvation Army Adult Rehabilitation Center
03.1995 - 08.1998
Certificate III - Dental Nursing
TAFE New South Wales
High School Diploma -
Mount Druitt High School
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