Tracy Freeman
Perth,WA
Summary
Compassionate Support Worker possesses gentle touch and caring attitude centered on treating people with dignity and respect. Collaborative team player with strong clinical and interpersonal skills. Strong management and administration experience.
All CPR First Aid, NDIS checks and orientation as well as Working with Children certificates valid and completed.
Overview
18
18
years of professional experience
Work History
Disability Support Worker
My Place
10.2022 - Current
- Provided assistance in daily living activities
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
Covid Screener
Sets Enterprises
01.2022 - Current
- Assisting all Rio Tinto Employees on self testing with a government approved RAT, COVID screening and testing, attending to the care, storage and processing of specimens, accurately record information relating to clients, compliance and adherence with policies and procedures, ensure the housekeeping and stock supplies are maintained to acceptable standards, results management, specimen collection, provide quality service to all staff and clients.
Site Administrator
Sodexo Hope Downs 4
12.2018 - Current
- Booking flights and accommodation for all site personnel, daily, weekly and monthly reporting, EOM accounts, invoicing, updating IOE & SAP, general administrative duties, including document preparation and filing, retail, stock and front of house duties, ordering stationary and staff uniforms, responding to residents and clients queries, monitoring of all catering and accommodation requests, data station entry, preparation of housekeeping run sheets and allocation.
Service Attendant/Utilities
Sodexo Hope Downs 4
09.2017 - 12.2018
- Keeping crib and dining room in compliance with the client’s contract, cleaning of dining, crib and kitchen areas, food preparation and display, resolving customer enquiries and complaints, consulting with Client representative to maintain a high standard of client satisfaction, assisting chef for set up of cold wells.
Utilities
Hays Recruitment Agency
06.2017 - 04.2018
- Worked at multiple camps in different positions, completed various inductions, positions include dining attendant, Barista, Bar, Shop, Kitchen Hand, Laundry & Domestic, trainer for dining room attendants.
Head Barista
Coogee Continental Deli
01.2017 - 04.2017
- Control of service, cleaning and maintenance of machine and equipment in store, train staff in all aspects of being a barista, product quality control on all menu items, help implement procedures and daily cleaning schedules.
Head Barista
Yahava Kwik Coffee
03.2015 - 04.2017
- Rostering including KPI’s, PNL reports, invoicing and banking, train café staff, coach staff to upsell and cross sell, product quality control, manage and resolve customer complaints.
Assistant Manager
Coffee Table Biscuits
02.2013 - 01.2015
- Daily mantra to all staff of reinforcing and embedding the CTB core values, back up café manager, train café staff, responsible for updating social media.
Manager
Zarraffas Franchising
08.2012 - 01.2013
- Mentor to all other store managers, manage all aspects of customer service and local area marketing, ensuring Key Performance Indicators are adhered to.
Manager
One for the Road
03.2008 - 08.2012
- Training of new store managers, implementing store rosters, banking, cash handling, stock control and ordering.
Manager
Price Attack
11.2006 - 01.2008
- Overall management of the salon and front of house retail, banking, cash handling, stock control and ordering.
Skills
- Strong leadership and management skills
- Consistency and quality product control experience
- Creativity and initiative with the ability to see the big picture, managerial style creates a fun team and results driven environment
- Disability Awareness
- Relationship Building
- Experience in managing multiple retail sites with ability to network and develop internal and external stakeholder relationships
- Excellent Presentation Skills
- Enthusiastic, motivated and success driven, consistently achieving and going above set sales targets
- Independent Living Support
- Daily living assistance
- Housekeeping and meal preparation
- Client Confidentiality
Educationandqualifications
- CPR (HLTAID009)
- Working with Children Check
- NDIS Orientation and Check
- Certificate III in Hospitality
- Australian Accredited Gymnastics Coach
- Fully Qualified Combined Hairdresser
References
Available upon request
Timeline
Disability Support Worker
My Place
10.2022 - Current
Covid Screener
Sets Enterprises
01.2022 - Current
Site Administrator
Sodexo Hope Downs 4
12.2018 - Current
Service Attendant/Utilities
Sodexo Hope Downs 4
09.2017 - 12.2018
Utilities
Hays Recruitment Agency
06.2017 - 04.2018
Head Barista
Coogee Continental Deli
01.2017 - 04.2017
Head Barista
Yahava Kwik Coffee
03.2015 - 04.2017
Assistant Manager
Coffee Table Biscuits
02.2013 - 01.2015
Manager
Zarraffas Franchising
08.2012 - 01.2013
Manager
One for the Road
03.2008 - 08.2012
Manager
Price Attack
11.2006 - 01.2008
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