Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Julin

Gosnells,WA

Summary

Seeking a permanent position with a strong focus on delivering exceptional customer service. Demonstrating a self-motivated and detail-oriented approach, Exceling both as a team player and when working independently. FLexibility enables me to adapt seamlessly to diverse situations.

Overview

37
37
years of professional experience

Work History

Sales Assistant

BWS
Thornlie, WA
01.2022 - Current
  • Delivered exceptional customer service.
  • Ensured accurate stock tracking and replenishment.
  • Coordinated stock receipt.
  • Oversaw daily administrative tasks related to store management.
  • Willingness to accommodate last-minute changes in schedule.
  • Able to adapt to various work environments.
  • Enhanced store presentation standards.

Hotel Manager

Hannans Hotel
Kalgoorlie , WA
01.2011 - 01.2020
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Examined spaces to ensure high sanitation standards were met.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal .
  • Handled onboarding documentation efficiently.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Coordinated weekly staff schedule.
  • Oversaw recruiting, interviews and new employee hiring.
  • Refined workflows in menu planning and budgeting for greater efficiency.
  • Ensured compliance with company policies and legal guidelines.
  • Executed bookkeeping and payroll tasks via MYOB.
  • Prepared accurate financial summaries.
  • Guided and upheld smooth performance of front bar duties.
  • Managed comprehensive stock ordering for
  • Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.

Hotel Duty Manager

Boddington Hotel
Boddington, WA
01.2008 - 01.2011
  • Developed extensive knowledge of drink recipes.
  • Directed activities in a high-traffic bar environment.
  • Supported kitchen maintenance and upheld cleanliness standards.
  • Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
  • Ensured proper cash handling procedures were followed by front desk personnel, reducing discrepancies in end-of-day reports significantly over time.
  • Managed guest reservations accurately, optimizing room allocation to maximize revenue opportunities.
  • Ensured seamless event coordination for conferences, meetings, and weddings by working closely with event planners.
  • Served as a liaison between various departments within the hotel, ensuring smooth operational flow across all areas of responsibility.

Sales Assistant Team Member

Kmart
Kalgoorlie, WA
01.1988 - 01.1998
  • Answered customers' questions about available products, prices and features.
  • Accepted and completed cash, check and credit card payments.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing
  • Used product knowledge to assist customers and suggest
  • Recievals
  • Invoicing
  • References avaiable on request

Education

Managers Certificate

AHA

RSA

AHA

High School Diploma -

Eastern Goldfields Senior Highschool
Kalgoorlie
11.1990

Skills

  • Exceptional Customer Service
  • Inventory Control
  • Effective Task Prioritization
  • Payroll Processing
  • Guest Services Coordination
  • Staff Management
  • Food Service Management
  • Effective Problem Resolution
  • Employee Shift Coordination
  • Recruitment Process Management
  • Operational Efficiency Tracking
  • Regulatory Compliance
  • Merchandising

Timeline

Sales Assistant

BWS
01.2022 - Current

Hotel Manager

Hannans Hotel
01.2011 - 01.2020

Hotel Duty Manager

Boddington Hotel
01.2008 - 01.2011

Sales Assistant Team Member

Kmart
01.1988 - 01.1998

Managers Certificate

AHA

RSA

AHA

High School Diploma -

Eastern Goldfields Senior Highschool
Tracy Julin