Tracy Julin
Gosnells,WA
Summary
Seeking a permanent position with a strong focus on delivering exceptional customer service. Demonstrating a self-motivated and detail-oriented approach, Exceling both as a team player and when working independently. FLexibility enables me to adapt seamlessly to diverse situations.
Overview
37
37
years of professional experience
Work History
Sales Assistant
BWS
Thornlie, WA
01.2022 - Current
- Delivered exceptional customer service.
- Ensured accurate stock tracking and replenishment.
- Coordinated stock receipt.
- Oversaw daily administrative tasks related to store management.
- Willingness to accommodate last-minute changes in schedule.
- Able to adapt to various work environments.
- Enhanced store presentation standards.
Hotel Manager
Hannans Hotel
Kalgoorlie , WA
01.2011 - 01.2020
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Examined spaces to ensure high sanitation standards were met.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal .
- Handled onboarding documentation efficiently.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Coordinated weekly staff schedule.
- Oversaw recruiting, interviews and new employee hiring.
- Refined workflows in menu planning and budgeting for greater efficiency.
- Ensured compliance with company policies and legal guidelines.
- Executed bookkeeping and payroll tasks via MYOB.
- Prepared accurate financial summaries.
- Guided and upheld smooth performance of front bar duties.
- Managed comprehensive stock ordering for
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Hotel Duty Manager
Boddington Hotel
Boddington, WA
01.2008 - 01.2011
- Developed extensive knowledge of drink recipes.
- Directed activities in a high-traffic bar environment.
- Supported kitchen maintenance and upheld cleanliness standards.
- Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
- Ensured proper cash handling procedures were followed by front desk personnel, reducing discrepancies in end-of-day reports significantly over time.
- Managed guest reservations accurately, optimizing room allocation to maximize revenue opportunities.
- Ensured seamless event coordination for conferences, meetings, and weddings by working closely with event planners.
- Served as a liaison between various departments within the hotel, ensuring smooth operational flow across all areas of responsibility.
Sales Assistant Team Member
Kmart
Kalgoorlie, WA
01.1988 - 01.1998
- Answered customers' questions about available products, prices and features.
- Accepted and completed cash, check and credit card payments.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing
- Used product knowledge to assist customers and suggest
- Recievals
- Invoicing
- References avaiable on request
Education
Managers Certificate
AHA
RSA
AHA
High School Diploma -
Eastern Goldfields Senior Highschool
Kalgoorlie11.1990
Skills
- Exceptional Customer Service
- Inventory Control
- Effective Task Prioritization
- Payroll Processing
- Guest Services Coordination
- Staff Management
- Food Service Management
- Effective Problem Resolution
- Employee Shift Coordination
- Recruitment Process Management
- Operational Efficiency Tracking
- Regulatory Compliance
- Merchandising
Timeline
Sales Assistant
BWS
01.2022 - Current
Hotel Manager
Hannans Hotel
01.2011 - 01.2020
Hotel Duty Manager
Boddington Hotel
01.2008 - 01.2011
Sales Assistant Team Member
Kmart
01.1988 - 01.1998
Managers Certificate
AHA
RSA
AHA
High School Diploma -
Eastern Goldfields Senior Highschool