Tra My Nguyen
West Ryde,New South Wales
Summary
Highly-qualified Housekeeping Supervisor of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Assistant Housekeeping Manager
Rydges Sydney Central
03.2024 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Prepared reports and schedules with accuracy.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Supervisor/Office Coordinator
Intercontinental Hotel Sydney
12.2022 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Handle all calls for the Housekeeping department and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for guests.
- Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
Housekeeping Supervisor/Office Coordinator/Administrator
The Fullerton Hotel Sydney
12.2021 - 03.2024
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Process all agency invoices and update all reported to give to finance when end month
- Do ordering supplement for housekeeping department and do stocktakes , order linen
All Rounder
Sarika Connoisseur Café Pte Ltd
04.2018 - 10.2018
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collected payments and provided accurate change.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
M.D. - Master of Management ( Tourism & Hospitality)
International College of Management
Sydney, NSW08.2023
B.A. - Bachelor of Hospitality Management
International College of Management
Sydney, NSW08.2021
Diploma - Diploma in Food & Beverage Management
SHRM College
Singapore10.2019
Skills
- Staff Evaluations
- Department Coordination
- Decision-Making
- Complaints Handling
- Problem Solving
- Customer Service-Focused
- Clear Communication
- Multitasking Abilities
Additional Information
- Brooke Eland from Intercontinental Hotel Sydney
brooke.eland@ihg.com| +61412859867
- Vijay Shad from Rydges Sydney Central
vijay_shah@evt.com | +61282681386
Timeline
Assistant Housekeeping Manager
Rydges Sydney Central
03.2024 - Current
Housekeeping Supervisor/Office Coordinator
Intercontinental Hotel Sydney
12.2022 - Current
Housekeeping Supervisor/Office Coordinator/Administrator
The Fullerton Hotel Sydney
12.2021 - 03.2024
All Rounder
Sarika Connoisseur Café Pte Ltd
04.2018 - 10.2018
M.D. - Master of Management ( Tourism & Hospitality)
International College of Management
B.A. - Bachelor of Hospitality Management
International College of Management
Diploma - Diploma in Food & Beverage Management
SHRM College
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