TRAN DUY GIA BAO
Adelaide,SA
Summary
Detail-oriented and service-focused hospitality professional with over six years of experience in both front-of-house and food and beverage service. Skilled in guest relations, conflict resolution, and managing tasks under pressure. Proficient in Opera Cloud, and committed to delivering exceptional customer service in fast-paced environments. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
9
9
years of professional experience
Work History
Food & Beverage Attendant (Seasonal)
Marina Bay, Marina Club, Ibis Styles, Mercure Hotels
, Vietnam
01.2017 - Current
- Delivered professional food and beverage service
- Maintained clean and organized dining areas
- Worked collaboratively with staff during high-volume service
Front Desk Receptionist
Fusion Suites Vung Tau
Vung Tau, Vietnam
02.2023 - 12.2024
- Handled check-ins/outs, guest inquiries, and special requests
- Coordinated with housekeeping and F&B to ensure smooth operations
- Provided local information and support in both English and Vietnamese
- Managed daily reservations using Opera Cloud
Front Desk Receptionist
PTE English Language Center
Vung Tau, Vietnam
12.2020 - 08.2023
- Welcomed students and visitors, answered inquiries
- Scheduled appointments and managed administrative tasks
- Provided bilingual support in English and Vietnamese
Education
Bachelor's degree - Tourism, Hospitality, and Restaurant Business Administration
Ba Ria Vung Tau University
Viet Nam03-2025
office information technology certificate -
Ba Ria Vung Tau University
Viet Nam03-2025
Skills
- Opera Cloud hotel system
- Customer service excellence
- Conflict resolution
- Time management and prioritization
- Multilingual communication
- Hospitality operations knowledge
- Team collaboration
- Problem solving under pressure
Awards
- Rising Star Award, Recognized for outstanding performance and dedication at Fusion Suites Vung Tau, 05/01/24
- Best Customer Service Award, Marina Bay Resort, Vung Tau, 04/01/19
References
Available upon request.
Languages
- English, Proficient
- Vietnamese, Native
Educational Process
Bachelor's degree, Tourism, Hospitality, and Restaurant Business Administration, IELTS 09/01/24, PTE 07/01/23, Office Information Technology Certificate.
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Front Desk Receptionist
Fusion Suites Vung Tau
02.2023 - 12.2024
Front Desk Receptionist
PTE English Language Center
12.2020 - 08.2023
Food & Beverage Attendant (Seasonal)
Marina Bay, Marina Club, Ibis Styles, Mercure Hotels
01.2017 - Current
Bachelor's degree - Tourism, Hospitality, and Restaurant Business Administration
Ba Ria Vung Tau University
office information technology certificate -
Ba Ria Vung Tau University
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