Travis Shannon
East Malvern,VIC
Summary
Loyal, friendly, hardworking, these are just a few words that describe me as a person. I always try my best to make sure the task at hand is being done the most efficient way and to the highest quality possible. I always strive to gain the respect of my colleagues, like in my previous Jobs, going from cleaning bins and dishes as a 15 year old to an Assistant venue manager in my later years and being one of the youngest people at Coca-Cola, I had to work hard to earn the respect of highly decorated employees in the business. I take pride not just in the work Im doing, but anything to do with the business. After spending 8 years in customer service I have a passion a for growth and developing new skills that I can add to my arsenal.
Overview
7
7
years of professional experience
Work History
Assistant Venue Manager
Royal Saxon
03.2024 - Current
- Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
- Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
- Oversaw facility maintenance tasks in the revamping and improvement of the venue, ensuring a clean, safe and pleasing experience for our patrons at all times.
- Cultivated strong relationships with clients, leading to repeat business and referrals.
- Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.
Chair Lift Operator
SIlverstar Mountain Resort
12.2023 - Current
- Enhanced chair lift safety by conducting thorough inspections and routine maintenance.
- Ensured efficient ski resort operations by managing lift lines and organizing guests in a timely manner.
- Improved customer satisfaction through friendly and informative interactions with resort guests.
- Assisted in the training of new chair lift operators, leading to higher staff competency and performance.
Business Development Executive
Coca Cola Amatil
07.2022 - 07.2023
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Within the first year of being at the business major growth and profit was seen.
Assistant Venue Manager
Village Belle Hotel
12.2017 - 04.2022
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Recruited, trained and supervised staff.
- Created fun team building activities to engage staff in upselling to meet revenue targets.
- Led and directed team members on effective methods, operations and procedures.
Education
High School Diploma -
De La Salle College
10.2019
Skills
- Customer Satisfaction
- Inventory Control Processes
- Supervision of Events
- Venue Coordination
- Originality and Creativity
- Strong Leadership
- Communication
- Identifying Investment Objectives
Timeline
Assistant Venue Manager
Royal Saxon
03.2024 - Current
Chair Lift Operator
SIlverstar Mountain Resort
12.2023 - Current
Business Development Executive
Coca Cola Amatil
07.2022 - 07.2023
Assistant Venue Manager
Village Belle Hotel
12.2017 - 04.2022
High School Diploma -
De La Salle College
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