Trent Anderson
Caboolture South,Australia
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
McDonalds
Bribie Island, QLD
06.2024 - Current
- Sought-after for relocation to Bribie Island McDonald's, successfully advancing individual abilities and enriching the crew with extensive knowledge.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Provided on-the-job training to new staff members.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving operational efficiency and customer service levels.
Department Manager
McDonalds
Bribie Interchange, QLD
10.2018 - 06.2024
- Progressed from employee to Department Manager during 5.5 years tenure at McDonalds, demonstrating superior skills in shift coordination and team supervision
- Managed a successful team while performing the duties of Department Manager
- Maintained high standards in departmental operations
- Completed various courses with McDonald's, enhancing leadership abilities and acquiring valuable qualifications in the role.
- Identified operational, budgeting and staffing gaps through weekly report analysis.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Education
Year 12 graduate - Certificate 3 in Business, Certificate 3 in Community Studies, Certificate 3 in Information, Digital Media And Technology
Morayfield State High School
Morayfield, QLD11-2021
Skills
- Customer-Oriented
- Safety reviews
- Labor and food cost control
- Inventory Control
- Schedule Management
- Document Management
- Employee Training
- Cash handling ability
- Safety understanding
- Inventory Management
- Strategic Planning
- Conflict resolution techniques
- Production Management
- Project Management
- Workplace Safety
Accomplishments
- NAPLAN award for outstanding improvement in writing, Morayfield State High School
- Part of Most Improved Team 2016, Burpengary Jets JRLFC
- Crew Coach McDonald's
- Department Manager, McDonald's
Personal Information
Date of Birth: 09/30/03
References
- Daniel Fitz-Shaw, Member Ship Sales for the Broncos, 0434 199 188
- Sharnelle Sharma, McDonald's Restaurant Manager, 0435 550 165
- Domenic Fieldhouse, McDonald's Assistant Restaurant Manager, 0434 042 140
Hobbies and Interests
- Rugby League (played 8 years with Burpengary Jets JRLFC)
- Basketball (played for 4 years with MBBI)
- Oztag (currently playing Third season)
- Gym
Affiliations
- Oztag
- Basketball
- Gym
Timeline
Shift Supervisor
McDonalds
06.2024 - Current
Department Manager
McDonalds
10.2018 - 06.2024
Year 12 graduate - Certificate 3 in Business, Certificate 3 in Community Studies, Certificate 3 in Information, Digital Media And Technology
Morayfield State High School
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