Trent Stevenson
Bendigo,VIC
Summary
Seeking to commence a full time career in financial adminastration. I am an excellent team player with good communication skills. I have the ability to work under pressure and believe I am a productive worker and a very loyal employee. Will do my utmost to be successful in any role and strive to be an asset to any potential employer.
Overview
9
9
years of professional experience
Work History
Personal Financial Consultant
State Trustees Limited
Bendigo, VIC
10.2021 - Current
- Supported client with financial analysis, budget management and operational cost control.
- Active listening skills & well-developed professional communication skills
- Understanding of issues related to disability, particularly mental illness and aged related disability
- Consulted with clients to assess and meet short- and long-term financial goal.
- Supported clients with financial analysis, budget management and analyzation of various invoices
- Competent in using word document, excel, teams, oracle data base entry
- Have the ability to comply with legislation, policies, work instructions and service standards
Customer Service Representative
Southern Phone
Bendigo, Vic
04.2021 - 10.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handle Inquiries and resolve client issues
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Assessed customer account information to determine current issues and potential solutions.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
Manager
Hungry Jacks
Bendigo, Vic
02.2019 - 04.2021
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Providing efficient and Friendly customer service
- Accurate money handling
- Recruited and hired candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
- Delegated daily tasks to team members to optimize team productivity.
Delivery Driver/Food Service Worker
Nimzy's Pizza
Bendigo, Vic
09.2019 - 11.2022
- Accurate money handling
- Providing efficient and friendly customer service
- Maintaining appropriate hygiene and OH&S standards
- Matching orders and being accurate
Crew Member
McDonald's Epsom
Bendigo, Vic
01.2015 - 02.2019
- Working on assembly line putting together all food orders.
- Regularly working as a production leader, delegating jobs to other team members.
- Drove team success by completing assigned task quickly and accurately.
Education
Bendigo Senior Secondary College
11.2018
Victory Christian College
VicSkills
- Leadership qualities
- Dedication towards achieving company growth in terms of overall productivity
- Confident communication skills
- Customer focused with creating a friendly and welcoming first impression
- Issue and conflict resolution
- Experience in money handling
- Meeting KPI's each week
- Managing own workload and prioritizing accordingly
- Strong verbal and written communicational skills
- Good knowledge of the Microsoft Office suite of products, email and internet
Affiliations
Work Experience- Kennington Primary School 2016
- Teaching children PE skills
- Setting up equipment
- Providing feedback to Children
Duke of Edenborough 2015
- Helping develop a community garden
- Completing a country hike with other students
Inglewood Football Club 2019-Current
References
Mark Ryan- Team Leader, State Trustees
Mobile: 0438 672 413
Email: Mark.ryan@statetrustees.com.au
Shannon Rodrigues- Owner of Nimzy's Pizza
Mobile: 0469 714 780
Email: Shannon_2222@yahoo.com
More available on request
Timeline
Personal Financial Consultant
State Trustees Limited
10.2021 - Current
Customer Service Representative
Southern Phone
04.2021 - 10.2021
Delivery Driver/Food Service Worker
Nimzy's Pizza
09.2019 - 11.2022
Manager
Hungry Jacks
02.2019 - 04.2021
Crew Member
McDonald's Epsom
01.2015 - 02.2019
Bendigo Senior Secondary College
Victory Christian College
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