Tricia Ivascanin
Runaway Bay
Summary
Sales-focused, customer-oriented, and licensed Laser and Skincare Therapist, skilled in various types of facials and laser treatments with over 10 years of experience in sales and customer service. Driven and reliable individual skillful in building strong client bonds, stocking and reorganizing inventory and exceeding sales expectations. Committed to taking ownership and initiative to accomplish individual sales quotas and maintaining the highest standard of service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dermal and Laser Skin Therapist
Australian Skin Clinic
10.2022 - Current
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Demonstrated product application on clients using testers and samplings.
- Set up and designed advertising signs and merchandise displays on shelves, counters and tables to promote sales and attract customers.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Handled busy schedules and stayed on top of key deadlines.
- Developed individualized, therapeutic skin care programs.
- Resolved customer complaints and facilitated conflict resolutions.
- Executed laser hair removal and microdermabrasion procedures.
- Created repeat business by developing long-term relationships with regular customers.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Advised clients on proper home-care regimens.
- Discussed procedures and treatment options with clients.
- Performed consultations for patients before scheduling treatments.
- Informed guests of appropriate products available to increase retail sales.
- Explained benefits of skin care products to clients.
Independent Distributor & Sales Representative
PainPod Australia
01.2015 - 01.2022
- Created pricing schedules and determined discount rates.
- Maintained positive relationships with customers to promote continued business opportunities.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to event marketing, sales and brand promotion.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Identified new customers by attending trade-shows, networking and performing cold-calls.
- Educated customers by providing hands-on PainPod demonstrations and explaining benefits and advantages of using PainPod.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
Restaurant Hostess
Georges Paragon
01.2011 - 01.2015
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used cash registers and credit card machines to cash out customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Licensed Laser Therapist - Laser Hari Removal, Rejuvenation And Vascular
The Advanced Skills Academy
Bundall, QLD06.2022
Diploma - Beauty Therapy
The French Beauty Academy
Robina, QLD12.2018
Skills
- Infection Control
- Complex Problem-Solving
- Maintaining Clean Work Areas
- Skin Condition Diagnosis and Treatment
- Product Knowledge
- Customer Experience
- Preventive Skin Care
- Client Consultations
- Skin Analysis
- Hair Removal
Certification
- Licensed Laser and Intense Pulsed Light Safety Course - 25 March 2022
- Licensed Cosmetic Light Based Therapies for Skin Rejuvenation - 24 May 2022
- Licensed Cosmetic Light Based Therapies for Hair Removal - 4 May 2022
- Maintain Infection Prevention for Skin Penetration Treatments, The Advanced Skills Academy - 17 May 2022
- Diploma of Beauty Therapy, The French Beauty Academy - 8 March 2018
Timeline
Dermal and Laser Skin Therapist
Australian Skin Clinic
10.2022 - Current
Independent Distributor & Sales Representative
PainPod Australia
01.2015 - 01.2022
Restaurant Hostess
Georges Paragon
01.2011 - 01.2015
Licensed Laser Therapist - Laser Hari Removal, Rejuvenation And Vascular
The Advanced Skills Academy
Diploma - Beauty Therapy
The French Beauty Academy
- Licensed Laser and Intense Pulsed Light Safety Course - 25 March 2022
- Licensed Cosmetic Light Based Therapies for Skin Rejuvenation - 24 May 2022
- Licensed Cosmetic Light Based Therapies for Hair Removal - 4 May 2022
- Maintain Infection Prevention for Skin Penetration Treatments, The Advanced Skills Academy - 17 May 2022
- Diploma of Beauty Therapy, The French Beauty Academy - 8 March 2018
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