Ann Piutau

I’m a customer‑focused professional with extensive experience in high‑volume customer service and safety‑focused frontline roles. I’m confident communicating with people from all backgrounds, staying calm under pressure, and resolving issues with empathy and professionalism. I’m strong in de‑escalation, problem‑solving, and maintaining clear, accurate documentation. I work well in fast‑paced, team‑based environments and adapt quickly to new systems and procedures. I’m motivated to transition into the aviation industry so I can combine my customer service strengths with a safety‑driven, people‑centred role.

• NSW Full Drivers Licence
• Working With Children Check (WWCC) - expires 04/09/2030
• First Aid - expires 2/6/2028
• CPR - 2/6/2026
• NDIS Workers Check

IAG Insurance Ltd - Personal Insurance Consultant

Auckland, NZ - November 2021 to May 2023

• Delivered high‑quality customer service across enquiries, policy management, payments, and problem resolution.
• Managed high call volumes while maintaining accuracy, professionalism, and empathy.

TAFE Queensland - Client Services Officer

Brisbane, QLD - October 2017 to June 2020

• Provided customer service via phone, face‑to‑face, and live web chat.
• Managed high‑volume inbound calls, providing customer support and product information.
• Assisted students with enrolments, enquiries, and issue resolution in a fast‑paced environment.

RICOH Australia - Customer Care Administrator

Sydney, NSW - April 2015 to October 2017

• Managed customer enquiries, technical support requests, and order processing.
• Provided clear communication and timely solutions for clients.

HCF Private Health Insurance - Customer Service (Inbound)

Sydney, NSW - January 2011 to April 2015

• Delivered customer service for private health insurance enquiries.
• Managed high‑volume inbound calls, providing customer support and product information.
• Explained policies, resolved issues, and supported customers with care and accuracy.

National Bank Call Centre - Customer Service & Sales Representative

Auckland, NZ - October 2008 to December 2010

• Managed high‑volume inbound calls, providing customer support and product information.

Quality Education Services (QES) Auckland, NZ - May 2023 to August 2024 

3. Youth Community Worker - April 2024 to August 2024

• Supported vulnerable youth with housing, education and wellbeing needs
• Built rapport, provided mentoring and connected clients with community services

2. Recruitment & Training Co-ordinator - November 2023 to April 2024

• Coordinated pre-employment programs, managed inductions and supported client readiness
• Built partnerships with employers and training providers

1. Accounts Administrator - May 2023 to November 2023

• Provided administrative and financial support, ensuring compliance and accurate reporting