Tully Symons
Narangba,QLD
Summary
I have worked in hospitality for the past 5 years and for the past year I have lived and worked on Hamilton Island in the Whitsundays in which I have gained experience in many roles such as fine dining venues, events, buffets, cafes, taverns and hotel admin. I am near completion of my Diploma in Travel and Tourism where I have learnt a plethora of sales techniques, trends and many other aspects the tourism sector. I am attentive with superior knowledge of ethnic dining and dedication to fantastic dining experiences. I am trained in POS systems, event catering and table-side serving with a high understanding of food and beverage pairings and great salesmanship. I am known for maintaining speed and accuracy in high-traffic times. I am ready to start immediately and am now located in Brisbane.
Overview
5
5
years of professional experience
Work History
FOH Team Member
Manta Ray Resturant, Hamilton Island Enterprises
09.2023 - 06.2024
- Worked a minimum of 38 hours weekly, which consisted of job sharing to other venues across the island from fine dining to cafes/taverns and my home venue.
- Handled sections between 6 to 8 tables on a daily basis, with each table ranging from 2pax – 6pax, including large functions.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Have been trained at running the pass on busy services (350+pax nights), barista and started learning the bar
- Maintained a clean and organised work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained a clean and organised work area, ensuring a safe and sanitary environment for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Food and Beverage/Café Attendant
Basil & Vine Italian Café
12.2019 - 09.2023
- Fully trained on all stations FOH and BOH: bartending, waitressing, food preparation, make, dispatch, salad and dessert bar, baking
- One of the two in-house bakers for the café for all the baked goods sold in store for the cake cabinet
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Maintained full knowledge of bar and menu options to prepare drinks, make recommendations to customers and have trained new bartenders and BOH staff on drink/food preparation and upselling techniques
- Provided exceptional service that reflected restaurant standards and core values.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
Food and Beverage Attendant
North Harbour, BITE Market Stalls
05.2019 - 01.2020
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewellery to meet company standards
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
Education
Diploma of Travel & Tourism -
Torrens University, Flight Centre Travel Academy
09.2023
RSA and RSG qualifications -
Express Online Training
01.2023
Year 12 QLD Certificate of Education (QCE) ATAR -
Narangba Valley State High School
11.2022
Cert III in Fitness - Fitness
Binnacle Training
11.2022
Skills
- Order Taking
- Cleanliness
- Salesmanship
- Phone Etiquette
- Reservation Management
- Team Collaboration
- Travel Bookings Processes
- Professional Appearance
- Strong Communication Skills
- Event preparation
- Tourism Knowledge
Availability
Available for full-time work with a flexible schedule
References
- Lynsey Walsh, Hamilton Island Food and Beverage Supervisor, 0422 228 543, lynsey.walsh@iinet.net.au
- Andrea Fargonoli, Owner of Basil & Vine Italian Café, 0409 691 558, Admin@basilandvine.com.au
Timeline
FOH Team Member
Manta Ray Resturant, Hamilton Island Enterprises
09.2023 - 06.2024
Food and Beverage/Café Attendant
Basil & Vine Italian Café
12.2019 - 09.2023
Food and Beverage Attendant
North Harbour, BITE Market Stalls
05.2019 - 01.2020
Diploma of Travel & Tourism -
Torrens University, Flight Centre Travel Academy
RSA and RSG qualifications -
Express Online Training
Year 12 QLD Certificate of Education (QCE) ATAR -
Narangba Valley State High School
Cert III in Fitness - Fitness
Binnacle Training
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