Twinkle Moraes
Canberra,ACT
Summary
Highly efficient administrative professional with 10+ years of experience in preparing flawless presentations, assembling facility reports, and maintaining schedules. Possess extensive expertise in Microsoft Excel and database management. Looking to leverage organizational and time management skills as a suitable candidate at your esteemed organization. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Early Learning Educator
Anglicare At Franklin Early Learning Centre
Canberra, ACT
06.2019 - Current
- Creating a safe learning environment for children to play that is fun and educational at the same time for a maximum of 22 children in a classroom.
- Supporting children's wellbeing, learning and development by ensuring holistic learning
- Support the implementation of an approved learning framework
- Carry out classroom administrative duties efficiently and participate in class decision making structures
- Follow established guidelines and procedures as per the National Quality Standards
- Communicating and building trustful relationships with parents and families
- Preparing learning stories and documenting observations on children's indoor and outdoor experiences on Story park which is an online portal for parents and carers
- Helping children build a strong foundation with great moral values and teaching them to be respectful towards their environment and towards the greater community.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
- Developed and implemented engaging lesson plans to keep learner attention.
- Developed and implemented useful behaviour management strategies to instill discipline and compliance with conduct code.
- Fostered student curiosity and interest through creative hands-on activities.
- Helped students explore concepts with engaging, learning-focused activities.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Cater Crew – Team Leader (Casual Part Time)
Gema Group of Companies
Canberra, ACT
05.2022 - Current
- Worked at all major sports and corporate events including at nights, weekends as well as public holidays serving a maximum of 30K people.
- Possess good understanding of food, health safety and hygiene.
- Conducting quality check to ensure that temperature of food is in compliance with quality standards before serving it to customers.
- Maintaining good leadership qualities to ensure creating trustful relationships with the team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the outlet to promote a clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from management for dedication to job responsibilities.
Creche Manager cum Educator
Kids Club Early Learning Centre
Canberra, ACT
09.2018 - 06.2019
- Plan and implement age appropriate programs and activities to develop the physical, social, emotional and educational needs of young children
- Ensure the safety of children and visitors in the creche by performing continuous checks on WHS.
- Manage bookings and reservations as well as timely payments for the creche
- Build trustful and respectful relationships with children and families so that they look forward to come again.
- Making good use of resources.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Educator – Casual Role
Deakin School for Early Learning
Canberra, ACT
03.2018 - 09.2018
- Assist in designing and conducting learning activities for children of various age groups
- Learn the different routines for children
- Providing support in creating a safe learning environment for children to play and have fun
- Ensuring timely feeds and meals for babies
- Ensuring to be aware of all allergies and medical conditions of children before handling food
- Offering timely nappy changes for babies and helping toddlers get toilet trained.
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
HR Manager
Globe College of Travel and Tourism
Mangalore, India
01.2009 - 11.2017
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Managed employee disputes by employing conflict resolution techniques.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
Financial Analyst
McLagan Partners
Dubai, United Arab Emirates
06.2008 - 09.2008
- Collecting and collating data from banks and other financial institutions for compensation analysis
- Analysing and comparing data including grading levels and compensation elements
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Making use of Microsoft Excel spreadsheets and data analysis techniques including variance analysis to assess results and market trends
- Preparing various reports, analyses, synopses, presentations and other documentation
- Making presentations with various financial institutions and stakeholders and offering them advice based on their reports.
- Evaluated financial performance of investments, acquisitions and other business opportunities to provide strategic recommendations.
- Supported executive decision-making by providing data-driven insights on revenue trends and cost drivers.
- Strengthened relationships with external partners such as banks and other financial institutions through timely communication and transparent collaboration.
- Monitored industry trends to proactively identify changes impacting business performance, enabling swift adaptation strategies.
- Assisted with administration of bonuses, cash incentives for home offices and executive programs.
- Collaborated with recruiters to help develop compensation packages and maintain fair employee pay levels.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies, and internal systems to help companies update antiquated or ineffective approaches.
- Managed complex compensation projects from inception through execution, achieving successful results within tight deadlines.
Administrative Assistant/ Receptionist
Globe International Travels
Mangalore, India
06.2001 - 12.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organizing and scheduling meetings, preparing agendas and taking down the minutes of the meeting.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Education
Certificate IV in Cyber Security -
CIT
Canberra, ACT06.2023
Certificate III in Early Childhood Education and Care -
YWCA
Canberra, ACT01.2019
Master's in Business Administration - International Business
ICFAI University, India
Hyderabad, India01.2010
Bachelor's in Arts (Office Management and Secretarial Practice) -
Mangalore University, India
Mangalore01.2001
Skills
- Attention to detail
- Problem solving
- Communication
- Management
- Multitasking
- Customer Service
- Decision making
- Time management
- Analytical skills
- Creativity
- Compliance
- Teamwork and Collaboration
Work Rights
Australian Citizen
References
- Tara Haverfield, Territory Venue Manager, Gema Group of Companies, tara.haverfield@gema.com.au, +61404407214
- Melanie Schranz, Early Childhood Educator, mel.schranz@gmail.com, +61414909715
- Aberu Aregawi, Reporting Supervisor, Anglicare at Franklin Early Learning Centre, aberu_aregawi@yahoo.com.au, +61413291179
Additional Information
- Have had the pleasure of being interviewed by the local radio station - Radio Manpasand to give them a glimpse of our cultural celebrations.
- Compered for multiple community events and private functions.
- Fortunate to be an active member of the Canberra Konkan Community.
Timeline
Cater Crew – Team Leader (Casual Part Time)
Gema Group of Companies
05.2022 - Current
Early Learning Educator
Anglicare At Franklin Early Learning Centre
06.2019 - Current
Creche Manager cum Educator
Kids Club Early Learning Centre
09.2018 - 06.2019
Educator – Casual Role
Deakin School for Early Learning
03.2018 - 09.2018
HR Manager
Globe College of Travel and Tourism
01.2009 - 11.2017
Financial Analyst
McLagan Partners
06.2008 - 09.2008
Administrative Assistant/ Receptionist
Globe International Travels
06.2001 - 12.2007
Certificate IV in Cyber Security -
CIT
Certificate III in Early Childhood Education and Care -
YWCA
Master's in Business Administration - International Business
ICFAI University, India
Bachelor's in Arts (Office Management and Secretarial Practice) -
Mangalore University, India