UMER HANIF
SERVICE ADVISOR
Gosnells
Summary
Dedicated automotive technician with over four years of experience in diagnostics, repairs, and maintenance across a diverse range of vehicle makes and models. Expertise includes engine diagnostics, electrical systems, and mechanical repairs, with a proven ability to efficiently identify and resolve issues to optimize vehicle performance and enhance customer satisfaction. Additionally, over a year of experience as a professional technical service advisor, delivering high-quality support and solutions while troubleshooting complex technical issues. Recognized for strong attention to detail, adaptability, and effective team collaboration, consistently focused on achieving results in fast-paced environments.
Overview
5
5
years of professional experience
6
6
Certifications
Work History
Technical Service Advisor
MY CAR TYRE & AUTO HARRISDALE
09.2024 - Current
- Served as primary point of contact for triaging technical issues.
- Managed high call volume while maintaining excellent customer service standards and response times.
- Worked closely with mechanic teams to report bugs and suggest improvements based on real-world user experiences.
- Built strong relationships with clients by consistently delivering exceptional service and support.
- Identified opportunities for continuous improvement by analyzing client feedback and implementing necessary changes.
- Developed customized solutions catering to unique client requirements, fostering long-term business relationships.
- Conducted regular follow-ups with clients to ensure continued satisfaction and address any concerns promptly.
- Streamlined troubleshooting process, ensuring faster resolution times and increased efficiency.
- Collaborated with personnel to provide updated knowledge regarding industry application standards and specifications.
Mechanic
CANNINGTON PERFORMANCE
Perth, WA
01.2024 - 08.2024
- Successfully completed repairs and services on various vehicle such as cars, SUVs, Hi-Ace and 4x4.
- Performed suspension change, exhaust, rocker cover, timing cover, sum cover, drive shaft, radiator, water pump, AC compressor, drive belt, head gasket and alternator.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Mechanic
MERCEDEZ BENZ PERTH
Perth, WA
03.2023 - 01.2024
- Proficient in using computer programs to diagnose and repair vehicle.
- Developed and maintained positive relationships with customers.
- Performed replacement for panoramic sunroof, oil filter housing, intake manifold, window actuator, coolant flush, rear diff, shock absorber, headlight, bumper, tail light, brake booster and diesel injector.
- Appreciate for outstanding performance in work efficiency (115%) for 5 months in a row.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
Mechanic
MERCEDES BENZ MULGRAVE
Melbourne, Victoria
08.2022 - 02.2023
- Skilled in performing routine maintenance such as oil change, diff oil, brake fluid, drum shoe, rotors, brake pads, tire rotations, wheel alignment, fuel pump, airbags recall and wheel balance.
- Skilled in service and adjust automatic transmissions and identify faults such as replace fluid or filter, coolant thermostat, starter motor and radial seal.
- Utilise diagnostic tool and equipment to identify and repair vehicle performance issues.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Apprentice
GWS MAZDA
Melbourne, Victoria
03.2021 - 07.2022
- Managed all aspects of warranty documentation for mechanical systems.
- Examined vehicles prior to customer delivery ensured they meet quality standards and conducted thorough inspections of mechanical and electrical components.
- Performed necessary oil changes, spark plug, coils, wipers and fuel pump.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
Education
CERTIFICATE III IN LIGHT VEHICLE MECHANICAL TECHNOLOGY -
NORTH MELBOURNE COLLEGE
Melbourne, VIC02.2019
CERTIFICATE IV IN AUTOMOTIVE MECHANICAL DIAGNOSIS -
ACUMEN COLLAGE
Melbourne, VIC08.2019
DIPLOMA OF AUTOMOTIVE TECHNOLOGY -
ACUMEN COLLEGE
Melbourne, VIC05.2020
Skills
- Diagnostic
- Technical Knowledge
- Hand Tools Proficiency
- Time Management
- Problem Solving Abilities
- Attention to Details
- Repair and Maintenance
- Customer Service
Tools And Equipment
- Proficient with hand tools: wrenches, screwdrivers, pliers, ratchets, and sockets.
- Experienced with power tools: impact wrench, air ratchet, electric drills, and grinders.
- Skilled in using diagnostic equipment: OBD-II scanner, multimeter, compression tester, and battery tester.
- Knowledgeable in specialised tools: brake bleeder kit, vacuum pump, bearing puller, and timing light.
- Competent in operating lifting and support equipment: hydraulic floor jack, jack stands, engine hoist, and creeper.
- Familiar with workshop equipment: tire changer, wheel balancer, alignment machine, and bench vise.
- Experienced in lubrication and fluids handling: grease gun, fluid pump, oil drain pan.
Software And Apps Used
- Movex
- Navigator
- AllData
Certification
White Card
Timeline
Technical Service Advisor
MY CAR TYRE & AUTO HARRISDALE
09.2024 - Current
Mechanic
CANNINGTON PERFORMANCE
01.2024 - 08.2024
Mechanic
MERCEDEZ BENZ PERTH
03.2023 - 01.2024
Mechanic
MERCEDES BENZ MULGRAVE
08.2022 - 02.2023
Apprentice
GWS MAZDA
03.2021 - 07.2022
CERTIFICATE III IN LIGHT VEHICLE MECHANICAL TECHNOLOGY -
NORTH MELBOURNE COLLEGE
CERTIFICATE IV IN AUTOMOTIVE MECHANICAL DIAGNOSIS -
ACUMEN COLLAGE
DIPLOMA OF AUTOMOTIVE TECHNOLOGY -
ACUMEN COLLEGE