Summary
Overview
Work History
Education
Skills
Tools And Equipment
Software And Apps Used
Certification
Timeline
Generic
UMER HANIF

UMER HANIF

SERVICE ADVISOR
Gosnells

Summary

Dedicated automotive technician with over four years of experience in diagnostics, repairs, and maintenance across a diverse range of vehicle makes and models. Expertise includes engine diagnostics, electrical systems, and mechanical repairs, with a proven ability to efficiently identify and resolve issues to optimize vehicle performance and enhance customer satisfaction. Additionally, over a year of experience as a professional technical service advisor, delivering high-quality support and solutions while troubleshooting complex technical issues. Recognized for strong attention to detail, adaptability, and effective team collaboration, consistently focused on achieving results in fast-paced environments.

Overview

5
5
years of professional experience
6
6
Certifications

Work History

Technical Service Advisor

MY CAR TYRE & AUTO HARRISDALE
09.2024 - Current
  • Served as primary point of contact for triaging technical issues.
  • Managed high call volume while maintaining excellent customer service standards and response times.
  • Worked closely with mechanic teams to report bugs and suggest improvements based on real-world user experiences.
  • Built strong relationships with clients by consistently delivering exceptional service and support.
  • Identified opportunities for continuous improvement by analyzing client feedback and implementing necessary changes.
  • Developed customized solutions catering to unique client requirements, fostering long-term business relationships.
  • Conducted regular follow-ups with clients to ensure continued satisfaction and address any concerns promptly.
  • Streamlined troubleshooting process, ensuring faster resolution times and increased efficiency.
  • Collaborated with personnel to provide updated knowledge regarding industry application standards and specifications.

Mechanic

CANNINGTON PERFORMANCE
Perth, WA
01.2024 - 08.2024
  • Successfully completed repairs and services on various vehicle such as cars, SUVs, Hi-Ace and 4x4.
  • Performed suspension change, exhaust, rocker cover, timing cover, sum cover, drive shaft, radiator, water pump, AC compressor, drive belt, head gasket and alternator.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.

Mechanic

MERCEDEZ BENZ PERTH
Perth, WA
03.2023 - 01.2024
  • Proficient in using computer programs to diagnose and repair vehicle.
  • Developed and maintained positive relationships with customers.
  • Performed replacement for panoramic sunroof, oil filter housing, intake manifold, window actuator, coolant flush, rear diff, shock absorber, headlight, bumper, tail light, brake booster and diesel injector.
  • Appreciate for outstanding performance in work efficiency (115%) for 5 months in a row.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.

Mechanic

MERCEDES BENZ MULGRAVE
Melbourne, Victoria
08.2022 - 02.2023
  • Skilled in performing routine maintenance such as oil change, diff oil, brake fluid, drum shoe, rotors, brake pads, tire rotations, wheel alignment, fuel pump, airbags recall and wheel balance.
  • Skilled in service and adjust automatic transmissions and identify faults such as replace fluid or filter, coolant thermostat, starter motor and radial seal.
  • Utilise diagnostic tool and equipment to identify and repair vehicle performance issues.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.

Apprentice

GWS MAZDA
Melbourne, Victoria
03.2021 - 07.2022
  • Managed all aspects of warranty documentation for mechanical systems.
  • Examined vehicles prior to customer delivery ensured they meet quality standards and conducted thorough inspections of mechanical and electrical components.
  • Performed necessary oil changes, spark plug, coils, wipers and fuel pump.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.

Education

CERTIFICATE III IN LIGHT VEHICLE MECHANICAL TECHNOLOGY -

NORTH MELBOURNE COLLEGE
Melbourne, VIC
02.2019

CERTIFICATE IV IN AUTOMOTIVE MECHANICAL DIAGNOSIS -

ACUMEN COLLAGE
Melbourne, VIC
08.2019

DIPLOMA OF AUTOMOTIVE TECHNOLOGY -

ACUMEN COLLEGE
Melbourne, VIC
05.2020

Skills

  • Diagnostic

  • Technical Knowledge

  • Hand Tools Proficiency

  • Time Management

  • Problem Solving Abilities

  • Attention to Details

  • Repair and Maintenance

  • Customer Service

Tools And Equipment

  • Proficient with hand tools: wrenches, screwdrivers, pliers, ratchets, and sockets.
  • Experienced with power tools: impact wrench, air ratchet, electric drills, and grinders.
  • Skilled in using diagnostic equipment: OBD-II scanner, multimeter, compression tester, and battery tester.
  • Knowledgeable in specialised tools: brake bleeder kit, vacuum pump, bearing puller, and timing light.
  • Competent in operating lifting and support equipment: hydraulic floor jack, jack stands, engine hoist, and creeper.
  • Familiar with workshop equipment: tire changer, wheel balancer, alignment machine, and bench vise.
  • Experienced in lubrication and fluids handling: grease gun, fluid pump, oil drain pan.

Software And Apps Used

  • Movex
  • Navigator
  • AllData

Certification

White Card

Timeline

Technical Service Advisor

MY CAR TYRE & AUTO HARRISDALE
09.2024 - Current

Mechanic

CANNINGTON PERFORMANCE
01.2024 - 08.2024

Mechanic

MERCEDEZ BENZ PERTH
03.2023 - 01.2024

Mechanic

MERCEDES BENZ MULGRAVE
08.2022 - 02.2023

Apprentice

GWS MAZDA
03.2021 - 07.2022

CERTIFICATE III IN LIGHT VEHICLE MECHANICAL TECHNOLOGY -

NORTH MELBOURNE COLLEGE

CERTIFICATE IV IN AUTOMOTIVE MECHANICAL DIAGNOSIS -

ACUMEN COLLAGE

DIPLOMA OF AUTOMOTIVE TECHNOLOGY -

ACUMEN COLLEGE
UMER HANIFSERVICE ADVISOR