Valentina Moscoso Lopez
Mount Gravatt,QLD
Summary
Dynamic customer service professional with a proven track record at Stanford Swim School, enhancing enrollment efficiency and ensuring safety compliance. Skilled in POS system operation and conflict resolution, I excel in building rapport with clients and optimizing resource allocation, consistently delivering exceptional service and driving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Stanford Swim School
Springwood, QLD
02.2025 - Current
- Facilitated parent enrollment processes to enhance student registration efficiency.
- Supervised pool deck operations, ensuring safety and compliance with regulations.
- Managed POS transactions to streamline payment processing.
- Coordinated teacher schedules to optimize resource allocation and class coverage.
Learn To Swim Instructor
GRIFFITH UNIVERSITY
04.2024 - Current
- Developed and implemented lesson plans according to individual student's needs.
- Instructed up to 8 students in basic swimming techniques including floating, treading water, stroke technique and diving.
- Ensured safety of all swimmers by monitoring pool area.
Pharmacy/Beauty Assistant
HEALTHYWORLD PHARMACY
10.2023 - 10.2024
- Created a friendly atmosphere for all customers, building rapport with regulars over time.
- Provided customers with product advice and recommendations based on their individual needs.
- Processed transactions for customers using cash registers and debit/credit card terminals.
- Upsold additional items when appropriate to increase sales revenue.
- Maintained accurate records of all inventory transactions, including sales, returns, and transfers.
- Organized shelves according to product type and size.
- Created detailed reports on inventory levels, damaged goods, and discrepancies between physical count and computer records.
Team Member
MADMEX
04.2021 - 11.2023
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Education
AUSTSWIM - Teacher of Swimming and water Safety
AUSTSWIM
Australia02-2024
High School Diploma -
01.2024
Responsible Service of Alcohol -
01.2022
Certificate ll in Hospitality - Barista and POS
01.2021
Skills
- Excellent Communication
- Customer service
- Point of sale
- Conflict resolution
- Upselling
- POS System Operation
- Problem-Solving
- Attention to detail
References
- Georgia Hardy, 0481522556, Beauty Advisor, Healthyworld Pharmacy
- Justin Battistuzzi, 0491140993, Pool deck supervisor/ Learn to Swim Teacher, Griffith University
- Patrick Cope, 0402741705, Supervisor, MadMex
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Officer
Stanford Swim School
02.2025 - Current
Learn To Swim Instructor
GRIFFITH UNIVERSITY
04.2024 - Current
Pharmacy/Beauty Assistant
HEALTHYWORLD PHARMACY
10.2023 - 10.2024
Team Member
MADMEX
04.2021 - 11.2023
AUSTSWIM - Teacher of Swimming and water Safety
AUSTSWIM
High School Diploma -
Responsible Service of Alcohol -
Certificate ll in Hospitality - Barista and POS
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