Valentina Moscoso Lopez
Mount Gravatt,QLD
Summary
Dynamic customer service professional with a proven track record at Stanford Swim School, enhancing enrollment efficiency and ensuring safety compliance. Skilled in POS system operation and conflict resolution, I excel in building rapport with clients and optimizing resource allocation, consistently delivering exceptional service and driving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Stanford Swim School
Springwood, QLD
02.2025 - Current
- Facilitated parent enrollment processes to enhance student registration efficiency.
- Supervised pool deck operations, ensuring safety and compliance with regulations.
- Managed POS transactions to streamline payment processing.
- Coordinated teacher schedules to optimize resource allocation and class coverage.
Learn To Swim Instructor
GRIFFITH UNIVERSITY
04.2024 - Current
- Developed and implemented lesson plans according to individual student's needs.
- Instructed up to 8 students in basic swimming techniques including floating, treading water, stroke technique and diving.
- Ensured safety of all swimmers by monitoring pool area.
Pharmacy/Beauty Assistant
HEALTHYWORLD PHARMACY
10.2023 - 10.2024
- Created a friendly atmosphere for all customers, building rapport with regulars over time.
- Provided customers with product advice and recommendations based on their individual needs.
- Processed transactions for customers using cash registers and debit/credit card terminals.
- Upsold additional items when appropriate to increase sales revenue.
- Maintained accurate records of all inventory transactions, including sales, returns, and transfers.
- Organized shelves according to product type and size.
- Created detailed reports on inventory levels, damaged goods, and discrepancies between physical count and computer records.
Team Member
MADMEX
04.2021 - 11.2023
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Education
AUSTSWIM - Teacher of Swimming and water Safety
AUSTSWIM
Australia02-2024
High School Diploma -
01.2024
Responsible Service of Alcohol -
01.2022
Certificate ll in Hospitality - Barista and POS
01.2021
Skills
- Excellent Communication
- Customer service
- Point of sale
- Conflict resolution
- Upselling
- POS System Operation
- Problem-Solving
- Attention to detail
References
- Georgia Hardy, 0481522556, Beauty Advisor, Healthyworld Pharmacy
- Justin Battistuzzi, 0491140993, Pool deck supervisor/ Learn to Swim Teacher, Griffith University
- Patrick Cope, 0402741705, Supervisor, MadMex
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Officer
Stanford Swim School
02.2025 - Current
Learn To Swim Instructor
GRIFFITH UNIVERSITY
04.2024 - Current
Pharmacy/Beauty Assistant
HEALTHYWORLD PHARMACY
10.2023 - 10.2024
Team Member
MADMEX
04.2021 - 11.2023
AUSTSWIM - Teacher of Swimming and water Safety
AUSTSWIM
High School Diploma -
Responsible Service of Alcohol -
Certificate ll in Hospitality - Barista and POS
Similar Profiles
Rhiannon SixsmithRhiannon Sixsmith
Swim Instructor at Stanford Swim SchoolSwim Instructor at Stanford Swim School
Tin Yan LamTin Yan Lam
Assistant Teacher at Liberty Prep SchoolAssistant Teacher at Liberty Prep School
Bryn BurlingtonBryn Burlington
Swim Instructor, Lifeguard, Deck Assistant at Goldfish Swim School & Goldfish Swim School FranchisingSwim Instructor, Lifeguard, Deck Assistant at Goldfish Swim School & Goldfish Swim School Franchising
Andy ShawAndy Shaw
Workforce Support Lead (Aged Care and QCSS) at Life Without BarriersWorkforce Support Lead (Aged Care and QCSS) at Life Without Barriers
Kellie SiglerKellie Sigler
Cleaner at MasterwizeCleaner at Masterwize