Vandana Talagadadeevi
Parramatta
Summary
Dedicated and experienced Call Center Operator with [number of years] years of expertise in handling customer inquiries, troubleshooting technical issues, and providing exceptional customer service. Seeking to contribute my skills and knowledge in a dynamic call center environment.
Overview
5
5
years of professional experience
Work History
Customer Concierge Operator
Service Nsw Trainlink
10.2022 - Current
- Efficiently handled inbound customer calls regarding product inquiries, order status, and service complaints.
- Provided technical support and troubleshooting guidance for software and hardware issues.
- Resolved customer concerns promptly and effectively, achieving a 98% customer satisfaction rating.
- Utilized CRM software to maintain accurate records of customer interactions and issue resolutions.
- Collaborated with team members to meet and exceed departmental KPIs, including call handling metrics and customer satisfaction targets.
- Assisted in training new call center representatives on company policies, procedures, and customer service techniques.
Call Center Representative
Woolworths
09.2019 - 09.2022
- Handled a high volume of incoming customer calls in a fast-paced environment.
- Addressed customer inquiries, complaints, and escalations with professionalism and empathy.
- Provided product information, troubleshooting tips, and assistance with account management.
- Consistently met or exceeded performance goals for call quality, average handling time, and customer satisfaction.
- Maintained detailed records of customer interactions and followed up on unresolved issues to ensure customer satisfaction.
Education
Master of Science - Masters of Information System Programming
University of Southern Queensland
Sydney, NSW01.2019
Skills
- Excellent verbal and written communication skills
- Proficient in using CRM software and call center technology
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
Timeline
Customer Concierge Operator
Service Nsw Trainlink
10.2022 - Current
Call Center Representative
Woolworths
09.2019 - 09.2022
Master of Science - Masters of Information System Programming
University of Southern Queensland
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