Vanessa Egan
MELBOURNE,VIC
Summary
I am motivated to become a newborn hearing Screening Specialist. With four children of my own I have countless experience with newborns.
Working in the medical field with babies is something I have wanted to work towards. I believe this would be a great entry into the medical field.
I have a passion for learning and gaining new skills.
I have a driver's license and am willing and able to travel anywhere needed.
Overview
23
23
years of post-secondary education
22
22
years of professional experience
Work History
Proactive services team lead
Woolworths
Pakenham , Vic
2025.05 - Current
- Coordinated daily operations for efficient service delivery in retail environment.
- Monitored inventory levels and arranged timely replenishment of stock.
- Assisted customers with inquiries to foster positive shopping experiences.
- Implemented operational changes that improved teamwork and elevated service quality.
- Resolved customer complaints swiftly to maintain high satisfaction standards.
- Ensured compliance with company policies and regulations.
- Connected individuals with relevant community resources and coordinated referrals.
- Led team meetings to address challenges and improve employee engagement.
- Trained new staff on customer service protocols and operational procedures.
- Managed scheduling and team placements across three stores to maintain consistent coverage.
- Oversaw team performance and operational activities in three distinct stores.
Stay at home mother
Home
Pakenham , Vic
2009.03 - 2025.05
- Demonstrated effective time management in daily tasks
- Organization of schedules and appointments
- Participated in various school activities and events
- Oversaw budget management for departmental expenses
Assistant Area Manager
Labtam
Moorabbib, Vic
2005.02 - 2009.03
- Contributed to development of operational strategies that improved team performance.
- Coordinated training sessions for new staff on company policies and procedures to ensure compliance and operational readiness.
- Managed inventory processes to maintain accurate stock levels and prevent shortages.
- Managed employee schedules to ensure adequate staffing levels.
- Managed processing of invoices and customer orders for accuracy.
- Responded to client inquiries to provide assistance and information.
Education
Certificate 3 Community Services - Certificate
Narree Warren Learning Centre
Narree Warren, Vic 2004.01 - 2026.08
Berwick Secondary College
Berwick, Vic Skills
- Project management
- Customer relationship management
- Service coordination
- Team leadership
- Staff development
- Leadership development
- Effective communication
- Problem solving
- Time management
- Active listening
Closing
Thank you for your time and consideration.
Application
Thank you for your time and consideration.
Cover Letter
Thank you for your time and consideration.
Timeline
Proactive services team lead
Woolworths
2025.05 - Current
Stay at home mother
Home
2009.03 - 2025.05
Assistant Area Manager
Labtam
2005.02 - 2009.03
Certificate 3 Community Services - Certificate
Narree Warren Learning Centre
2004.01 - 2026.08
Berwick Secondary College