Vanessa Mccarthy-Mcintyre
North Kellyville,NSW
Summary
I have over 13 years of industry experience across NSW and Queensland in an operations, collections and marketing capacity.
I have demonstrated an enthusiastic willingness to develop my skills with the intention of growing with the company.
I have embraced opportunities to stretch my capacity in my current MLO role, working in various territories including Metro North West, North Sydney and Northern beaches and most recently Central West NSW.
I previously lead a ministry team of 12-18 volunteers for a period of 3 years from 2016-2019.
My responsibilities included organising a team roster, weekly reports, safety reviews, supplies, consumables and logistics.
Over the last 12 months i have shared my experience and knowledge with new MLOs, mentoring them and assisting and supporting their transition into their new role.
Overview
10
10
years of professional experience
Work History
Medical Liaison Officer
Laverty Pathology
07.2021 - Current
- build and maintained strong relationships with doctors, medical centre staff, work colleagues within my own team and external departments.
- act as direct liaison between the client and the company in the capacity required for resolution of enquiry.
- proficient in learning, understanding and communicating new product information for marketing campaigns.
- ensure that all referrers are aware of new information with regard to pathology testing, costs and new services available to them.
- identify and create opportunities for new business and market share growth in my territory, with the support and guidance of my business development manager and revenue team.
- ensure to meet the expectations of my role with specific reference to KPIs and use of CRMs
- attend, host and engage in conferences and events that promote Laverty services as a pathology provider.
- set up new practices and referrers through liaising with our data entry and EDI teams.
- set up e referrals and re create doctor favourite's in Best Practice software.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Pathology Collector
Laverty Pathology
07.2013 - 07.2021
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Processing of specimens received/ Data entry
- Liaising with medical centre staff including doctors, nurses and patients on a daily basis
- Stock ordering and daily room management
- Communicating effectively with management, colleagues and other departments as required.
- Managing aftercare of every patient including children.
- Performing a range of diagnostic testing including ECG’s, 24hr blood pressure monitoring, 24 hour holter monitoring and spirometry.
- Perform chain of custody urine drug screening.
- Collector of infectious diseases (COVID) in a collection room and drive thru locations.
- Team leader of various drive thru locations during the pandemic peaks.
- Processing and prioritizing COVID samples.
- Training new staff in all areas of collecting and processing infectious diseases (COVID) specimens in a collection room setting.
- Keeping up to date with workplace health and safety practices
- Keeping detailed records of company memorandums and skill reviews.
Education
Certificate IV - Pastoral Leadership in Ministry
Hillsong College
Baulkham Hills, NSW12.2018
Certificate III - Phlebotomy
Adept Training Group
Central Coast, NSW04.2010
Skills
- Exceptional written and verbal communication skills
- Highly proficient in multi-tasking and time management
- Adaptable and flexible where required
- Company focused and team inspired attitude
- Goal orientated and future focused
- Ability to think and respond quickly to arising situations and challenges
- Passionate and driven toward personal future development
- Proven ability to identify and seek growth opportunities in line with company vision
- Proven ability to lead, encourage and grow teams
- Proven ability to mentor, support and train new staff and create positive working environment
Timeline
Medical Liaison Officer
Laverty Pathology
07.2021 - Current
Pathology Collector
Laverty Pathology
07.2013 - 07.2021
Certificate IV - Pastoral Leadership in Ministry
Hillsong College
Certificate III - Phlebotomy
Adept Training Group
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