Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Vasudeva Chalamalla

Vasudeva Chalamalla

Perth,WA

Summary

Committed and detail-oriented IT Support Engineer with a good foundation in troubleshooting, hardware and software support, and network administration. Proficient in resolving technical issues, delivering exceptional customer service, and collaborating with teams to facilitate smooth IT operations. Skilled in managing helpdesk tickets, configuring systems, and supporting users in a fast-paced environment, eager to apply technical knowledge and pursue ongoing learning to effectively contribute to the success of the organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Console Operator

7 - Eleven
05.2021 - Current
  • Ordering the stock, generating invoices for missing items, and reporting it to 7-Eleven support. Works with the POS system in providing service to the customers and monitoring temperature checks for the machines and products.

System Support Analyst Intern

VIBE College
Brisbane, QLD
09.2020 - 01.2021
  • Created training materials and procedures or trained users, provided technical support to end users in troubleshooting hardware and software issues. Installed new hardware components such as CPUs, hard drives, memory chips.

Database Management Intern

Zula Technologies
Brisbane
04.2020 - 06.2020
  • As part of my Master's project, I had the opportunity to work with Zula Technologies in the development of a destination wedding website. Managed the database of the website using MS SQL Management Studio and hosted it to make it live using Visual Studio from scratch.

Education

Master of Technology - Enterprise Systems & Business Analytics

Federation University
Brisbane, QLD
10.2020

Bachelor of Technology - Electronics & Communication Engineering

JNTUH
Hyderabad
01.2018

Skills

  • Ticketing systems
  • Customer service
  • System monitoring
  • Attention to detail
  • Network troubleshooting
  • Microsoft 365
  • 3CX

Certification

  • AZ – 900 Microsoft Azure Fundamentals, ID: 991786509

Timeline

Console Operator

7 - Eleven
05.2021 - Current

System Support Analyst Intern

VIBE College
09.2020 - 01.2021

Database Management Intern

Zula Technologies
04.2020 - 06.2020

Master of Technology - Enterprise Systems & Business Analytics

Federation University

Bachelor of Technology - Electronics & Communication Engineering

JNTUH

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Vasudeva Chalamalla