Emily Sollitt
Yeppoon,QLD
Summary
I have been a stay at home mum to two young boys for the past three years. While my children are my priority, i am excited to return to the workforce. I am seeking part-time opportunities that allow for meaningful contributions to the community while balancing family commitments.
Overview
5
5
years of professional experience
Work History
Console Operator
Seabreeze Servo and Takeaway
05.2023 - 03.2024
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Acted as a reliable point of contact for customers and external partners, addressing queries and providing information on console operations as needed
- Completed tank dip readings to monitor and track fuel stock
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Inspected vehicles at browsers to verify vehicles were properly stationed before releasing fuel and to minimise drive offs.
- Kept a clean and tidy environment and shelves were displayed and restocked for customers to experience a swift transaction.
- Greeted customers with a friendly and inviting manner and built rapport.
Specimen Collector
QML Pathology
11.2021 - 07.2022
- Collected biological specimens (blood, urine, faeces, etc) in a safe, professional manner
- Completed HLTPAT005 Collect Specimens for Drugs of Abuse Testing and performed in clinic Drug testing as well as collected specimens at a level 3 supervision, for laboratory testing
- Labeled and prepared, processed samples in line with strict protocols for shipment to laboratory facilities
- Reduced patient wait times in clinic with effective scheduling and planning bookings as well as prioritising patient home visits
- Streamlined workflow through efficient organization of supplies and equipment needed for daily collections.
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Facilitated a positive work atmosphere by consistently demonstrating strong teamwork skills and offering support to colleagues when needed.
- Contributed to overall infection control efforts within the facility through strict adherence to sanitation protocols during specimen handling and disposal processes.
- Followed safety protocols while handling hazardous materials.
- Ensured I was prepared before opening hours of clinic for an efficient, functioning flow of patients during peak hours
Supervisor
Seabreeze Servo and Takeaway
06.2019 - 11.2021
- Maintaining a healthy and professional workplace environment
- Assisting the Managing Director in the effective operation of the business
- Negotiating with vendors for stock rotation and new lines of stock
- Communicating and prioritising daily, weekly, and yearly tasks
- Cash handling and investigating discrepancies
- Maintaining stock levels, dealing with investigating discrepancies
- Proactively identifying and solving issues within the store
- Leading a diverse team of 10 and providing employees with effective training and coaching
- Assist with the hiring and lead the training and development of newly hired staff
- Delivering exceptional and professional customer service
- Completing daily non-negotiable tasks
- Creating monthly staff rosters
- Constantly setting and completing business goals
- Developing and practicing Business Acumen
- Reading and interpreting monthly profits and loss statements; creating action plans to further the stores profitability
- Administrative duties, including end of day register balancing and closing, bookkeeping (accounts payable and receivable) and daily and weekly analysis reports
Education
Certificate 3 - Retail
Australian Retail College
Yeppoon, QLD07-2021
Certificate 4 - Retail Management
Australian Retail College
Yeppoon, QLD06-2021
Certificate 1 - Skills for Vocational Pathways
Coal Train
Yeppoon, QLD05.2019
Certificate 1 - Hospitality
Coal Train
Yeppoon, QLD05.2019
First Aid And CPR - First Aid And CPR
Coal Train
Yeppoon, QLD01.2019
Certificate 3 - Early Childhood Education and Care
CQ University
11.2018
Certificate 1 - Financial Services
Yeppoon State High School
09.2018
Year 12 - undefined
Yeppoon State High
01.2018
Skills
- Administrative skills - Proficient use of computer, and POS systems, basic understanding of MYOB
- Ability to read and analyse medical documents and records
- Open and honest communication
- Delivers excellent results in high-stress situations
- Excellent customer service skills
- Responsible and professional in all aspects
- Open class driver’s license
- Fast learner
- Kind, caring and friendly and always willing to learn new skill
- Prioritising and delegating tasks
- De-escalating skills (Customer, team members and toddlers)
- Ability to work autonomously or in a team
- Leadership qualities
- Adaptability
- Time management skills and effective multitasking abilities
Timeline
Console Operator
Seabreeze Servo and Takeaway
05.2023 - 03.2024
Specimen Collector
QML Pathology
11.2021 - 07.2022
Supervisor
Seabreeze Servo and Takeaway
06.2019 - 11.2021
Year 12 - undefined
Yeppoon State High
Certificate 3 - Retail
Australian Retail College
Certificate 4 - Retail Management
Australian Retail College
Certificate 1 - Skills for Vocational Pathways
Coal Train
Certificate 1 - Hospitality
Coal Train
First Aid And CPR - First Aid And CPR
Coal Train
Certificate 3 - Early Childhood Education and Care
CQ University
Certificate 1 - Financial Services
Yeppoon State High School