VENUGOPAL BOMMASANI
Mambourin,VIC
Summary
Experienced customer service specialist with over 13 years of success in the retail industry, seeking a career change. Bringing extensive knowledge and experience in customer engagement and satisfaction, along with a proven track record of understanding customer needs and delivering customized solutions to foster loyalty. Highly organized and analytical problem-solver who excels at meeting business demands. Thrives under pressure and quickly adapts to new situations, consistently enhancing the organization's brand. Committed to providing prompt, efficient, and accurate service to a high volume of customers on a daily basis.
Overview
13
13
years of professional experience
Work History
Corporate Store Manager
Convenience Holdings Pty Ltd
01.2021 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached new team members in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Consistently achieved the weekly KPI's and contributed to the overall profitability.
Retail Store Manager
7-Eleven Moonee Ponds
04.2019 - 12.2021
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Analyzed and interpreted store trends to facilitate planning
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
Retail Store Manager
Caltex Warialda
10.2017 - 03.2019
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Optimized store displays and appearance via strategic merchandising
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Completed routine store inventories
- Kept orderly and accurate accounting records by monitoring sales documentation.
Retail Store Manager
7-Eleven Malvern East
07.2012 - 09.2017
- Trained team members in successful strategies to meet operational and sales targets
- Completed routine store inventories
- Optimized store displays and appearance via strategic merchandising
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
Master of Information Systems -
Central Queensland University
Melbourne, VIC12.2010
Skills
- Sales Professional
- Operational Efficiency
- Customer support& Satisfaction
- Sales Expertise
- Selling Techniques
- Accurate Recordkeeping
- Conflict Resolution Techniques
- Written and Oral Communications
- Understanding Customer Needs
- Good Listening Skills
- Complaint Resolution
Timeline
Corporate Store Manager
Convenience Holdings Pty Ltd
01.2021 - Current
Retail Store Manager
7-Eleven Moonee Ponds
04.2019 - 12.2021
Retail Store Manager
Caltex Warialda
10.2017 - 03.2019
Retail Store Manager
7-Eleven Malvern East
07.2012 - 09.2017
Master of Information Systems -
Central Queensland University
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