VERA ZHENG
Brisbane,Queensland
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Assistant
Kingsize Big & Tall
12.2021 - Current
- Managed store operations alone and with team members to ensure excellent customer experience
- Extensive skills in using POS systems while working under pressure
- Strong abilities to problem solve to ensure customer satisfaction.
Front Desk Receptionist
TotalFusion
06.2023 - 04.2024
- Maintained excellent customer service
- Excellent problem solving skills
- Ability to work under pressure while multitasking
- Managed front desk operations for over 150 guests daily without delays or complaints
- Handled a multi-line phone system with over 20 inbound calls per shift.
Front of House Waitress
8 Chicken and Beer
01.2022 - 05.2023
- Served food and beverages promptly while observing proper safety protocols for handling dishes containing allergens or dietary restrictions.
- Efficiently managed large parties while adhering to proper banquet service protocols, enhancing special event experiences for guests.
- Promoted restaurant loyalty programs and special events to guests, driving repeat business and increasing customer engagement.
- Executed daily opening and closing tasks thoroughly, maintaining operational readiness for each shift.
Front Desk Receptionist
Ray White Holland Park
02.2023 - 05.2023
- Managed a busy reception area accommodating over 150 client visits per day without compromising service quality
- Coordinated weekly office events, ensuring seamless execution
- Improved customer retention rate through personalized engagement strategies
- Strong verbal and written communication specifically through the phone with daily client and team interactions.
Customer Service
QBD Books
11.2020 - 01.2021
- Managed store operations during busy Christmas period while maintaining excellent customer service
- Managed Christmas stall alone.
Waitress
Outta Town Diner
01.2017 - 12.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science -
University of Queensland
10.2024
Highschool Diploma -
Loreto College Coorparoo
01.2020
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
Languages
English
Chinese (Mandarin)
Volunteer Experience
- VOLUNTEER EXPERIENCE OF LEADERSHIP, multiple, 2016, 2019
- ICC multicultural festival, 2016
- Loreto Primary school camp, 2016
- ICC multicultural festival, 2017
- ICC Christmas markets, 2017
- Loreto Primary school camp, 2017
- ICC multicultural festival, 2018
- Loreto College open day tour guide, 2018
- ICC multimedia, 2018
- Community service at St James primary school, 2019
- ICC Chinese New Year festival, 2019
- Jersey Comittee member, 2020
Certification
RESPONSIBLE SERVICE OF ALCOHOL (RSA)
Timeline
Front Desk Receptionist
TotalFusion
06.2023 - 04.2024
Front Desk Receptionist
Ray White Holland Park
02.2023 - 05.2023
Front of House Waitress
8 Chicken and Beer
01.2022 - 05.2023
Retail Assistant
Kingsize Big & Tall
12.2021 - Current
Customer Service
QBD Books
11.2020 - 01.2021
Waitress
Outta Town Diner
01.2017 - 12.2017
Highschool Diploma -
Loreto College Coorparoo
Bachelor of Science -
University of Queensland
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