Veronia Upu
Sydney,NSW
Summary
Reliable Customer Service Attendant with experience in handling customer inquiries, resolving issues and maintaining high customer satisfaction. Strong communication and problem-solving skills coupled with ability to multitask effectively. Proven track record of contributing to team success and enhancing overall customer experience.
Overview
24
24
years of professional experience
Work History
Customer Service Attendant
Sydney Trains
Sydney
03.2000 - Current
- Demonstrate excellent communication skills when interacting with customers in person or on the phone.
- Ensured compliance with all relevant company policies and procedures relating to Safety and Customer Service operations.
- Participated in team meetings to discuss new strategies for improving customer service experience.
- Provided mentorship to new employees, guiding them in customer service techniques.
- Provided accurate information about services.
- Ensured that all customer queries were addressed appropriately in a timely manner.
- Ensured customer satisfaction by attending to and diffusing difficult situations with a positive and professional approach.
- Managed employee relationships and provided valuable guidance to new team members.
- Utilized job-related software to provide Customer information.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to customer needs.
Skills
- Staff Training
- Problem-solving abilities
- Dispute Resolution
- Microsoft Outlook
- Adaptive team player
- Customer Relations
- Courteous demeanor
- Multi-Task Management
- Administrative Support
- Critical Thinking
- Information Security
- Active Listening
- Prioritization
- Computer Proficiency
- Technical Support
- Customer Service
Languages
English
Professional
Samoan
Limited
Affiliations
- Listening/Watching Live bands
- Follow/Play Team sports
- Time spent with Family and Friends
References
References available upon request.
Timeline
Customer Service Attendant
Sydney Trains
03.2000 - Current
Similar Profiles
Jacob RuddickJacob Ruddick
Cable Network Maintainer at Sydney Trains.Cable Network Maintainer at Sydney Trains.
Naasief JonasNaasief Jonas
Electrical Fitter - Team Leader at Sydney TrainsElectrical Fitter - Team Leader at Sydney Trains
Catherine VillarinCatherine Villarin
Turnaround Cleaner at Sydney TrainsTurnaround Cleaner at Sydney Trains
PAYAL PATELPAYAL PATEL
Customer Service Attendant at Sydney TrainsCustomer Service Attendant at Sydney Trains
Claris NgClaris Ng
Food Service Worker at Guzman Y GomezFood Service Worker at Guzman Y Gomez